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America First Credit Union · 2 hours ago

Indirect Underwriting Processor

Utah

Full-time

Onsite

New Grad, Entry Level

America First Credit Union is seeking an Indirect Underwriting Processor to join their Service Center team. The role involves performing a variety of customer service and lending functions related to the Indirect Department, including answering dealer calls, verifying loan application information, and maintaining professional relationships with dealerships.

FinanceFinancial ServicesNon Profit

Responsibilities

Effectively completing assigned loan functions

Has discussions on loan options, credit criteria, interest rates, and loan documentation in such a manner as to elicit a positive response from the dealer

Follows up with dealers on loan requests for additional information, documentation, and counter-offers

Give loan denials and explain reasons and provide alternative options

Establishing and maintaining effective and professional business relationships with dealers

Responds to dealer’s requests and questions promptly and courteously. Projects and maintains the Credit Union's professional reputation

Researches and resolves member account and loan issues, problems, and concerns

Provides miscellaneous information to dealers including: pre-approval information, vehicle values, membership information, loan payments, payoff request, loan terms, and rates

Maintains the Credit Union’s professional reputation and service standards when speaking with dealerships, internal and external contacts

The effective performance of assigned functions of the department

Complete income verification accurately and in a timely manner

Communicates with dealerships through electronic communication

Main contact for dealerships needing assistance

Proficient in all regions for product pricing, reserves, terms, and loan to values

Proficient in knowledge of competitors pricing for rate matching criteria

High knowledge of credit unions consumer lending policy and procedures and signing authority

The effective and professional performance of Indirect Lending functions

Answers and solves problems for dealerships by listening, collecting data, finding answers

Primary employee for answering phone call volume from Dealerships in all regions

Establishing and maintaining effective business relations with Dealerships and other departments

Receives and screens telephone calls. Answers routine questions or directs them to appropriate personnel. Records and relays messages

Assists with questions and problems courteously and promptly

Maintains the Credit Union's professional reputation

Establishing and maintaining effective working relations with Credit Union personnel and with management

Coordinates with dealerships and related departments and obtains or conveys information as needed

Keeps management informed of area activities and of any significant problems

Attends and participates in meetings as required

Communicates in a professional manner with Dealerships and Departments

Other related duties as required or assigned

Keeps work area clean, secure, and well maintained

Completes special projects as assigned

Qualification

Loan processingCustomer serviceMember servicesCommunication skillsTyping abilitiesPublic relations skillsCooperation skillsAttention to detailOrganizational skills