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SchoolsFirst Federal Credit Union · 1 hour ago

Manager, Consumer Loan Servicing

Tustin, CA

Full-time

Onsite

Mid, Senior Level

$111K/yr - $177K/yr

5+ years exp

SchoolsFirst Federal Credit Union is dedicated to providing exceptional service to its members and is seeking a Manager for Consumer Loan Servicing. The role involves overseeing the Consumer Loan Servicing functions, ensuring compliance, and enhancing member experience while managing a team in a high-volume environment.

Finance

Comp. & Benefits

Responsibilities

Plans, organizes, and directs the Consumer Loan Servicing functions and team to ensure maximum accuracy, efficiency, and compliance related to all post funding activities, including title administration, on consumer (personal and vehicle) loans and lines of credit

Monitors service performance of the department to ensure exceptional Member and teammember service, within a high volume environment

Responsible for the operations and quality control of consumer loan servicing, including but not limited to: loan re-amortization, file maintenance, deceased loans, loan payment corrections, research requests, and oversight and compliance with Service Civil Relief Act (SCRA)

Focuses on the Member's experience as it relates to the servicing of their loan and looks to develop or enhance processes that progress the level of service

Establishes processes to effectively monitor the service provided and implement improvements as necessary

Responsible for the vehicle loan title administration processes and oversight to ensure the Credit Union has secured our collateral by working closely with state and local agencies, and third parties

Provides support to Members and teammembers, including answering questions, problem resolution, and escalations

Investigates and responds to Member concerns and complaints in a timely manner

Oversees the loan payoff requests/demands, including related payment processing, file maintenance, insurance and GAP claims as appropriate, and appropriate and timely title release

Ensures IRS form 1098 and other year-end tax statements are issued and mailed to Members as required

Analyzes and compare vendor responses, conducts vendor risk assessment, negotiate contracts, and provides a summary and recommendations as needed

Manages existing vendor relationships, vendor performance, reviews audit reports, and contract renewals

Reviews various reports to ensure that proper tracking is in place to effectively evaluate and improve processes and metrics within the department

Serves as liaison for internal and external audits, including the NCUA and CFPB, relating to department audit activities to ensure that department functions meet regulatory policies and guidelines

Provides daily support to staff, including answering questions and problem resolution, communicating job expectations; planning, monitoring, and appraising job results; training, coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards

Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures and analyzing variances

Contributes to organizational goals and priorities as a member of Management team

Establishes and implements plans that have short-term (1-2 year) impact on business results in alignment with organization objectives

Evaluates operating procedures and policies, ensuring the highest levels of Member service, productivity and internal control

Initiates, researches, coordinates and implements department or division projects intended to benefit Members, internal teammembers or department operations

Ensures compliance with state and federal laws as well as any other applicable regulations

Understands the Credit Union organizational goals and key performance indicators and takes the necessary actions to achieve desired results

Performs other duties as assigned

Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties

Qualification

Consumer loan servicingVendor managementRegulatory complianceManagement experienceFinancial analysisProblem resolutionTeam leadershipCommunication skills

Required

High School Diploma or GED required

Bachelor's Degree or equivalent years of experience required

5-7 years of prior functional experience required

1-3 years of prior management experience required

Previous minimum total loan servicing portfolio 200k+ loans or $1B in balances required

Familiar with all federal and state regulatory requirements related to consumer loans

Familiar with vendor management

Company

SchoolsFirst Federal Credit Union

Glassdoor3.7

Since our founding in 1934, we have been singularly focused on one thing: providing world-class personal service and financial security to our Members.

Founded in 1934

Tustin, California, USA

1001-5000 employees