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Philips · 11 hours ago

Field Service Engineer - Detroit, Michigan

Detroit, MI

Full-time

Onsite

Entry, Mid Level

$27.76/hr - $44.42/hr

1+ years exp

Philips is a health technology company dedicated to improving lives through quality healthcare. They are seeking a Field Service Engineer to manage customer relationships and provide technical support for medical imaging equipment, ensuring exceptional service and compliance with regulatory requirements.

B2BConsumer ElectronicsElectronicsLightingWellness

No H1B

Responsibilities

Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times to address and resolve customer needs. Understand the customer's business and competitive environment; generate service revenue

Actively participate as a member of the regional work team; work to improve team processes and identify training gaps. Seek out opportunities to increase capability and capacity (i.e. may be required to become qualified in multiple modalities, learns new tools)

Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork. Adhere to established training, quality, and safety requirements

Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively. Complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems)

Approximately 70% travel across the specified geography is required. The average driving time is 1-4 hours daily. Occasional overnight stays and travel by air and/or train may be required

Qualification

Diagnostic imaging experienceElectromechanical systemsElectronic theoryMechanical theoryNetworking theoryAssociate degree in electronicsCustomer serviceProblem-solvingTeam collaborationAdaptability

Required

1+ years of experience in a diagnostic imaging (field or hospital-based) service environment or 3+ years of experience in other electromechanical industries

Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment

Knowledge and use of all necessary tools and test equipment

Associate degree in electronics or related field, or equivalent combination of education and above listed experience

Ability to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position

Ability to work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements

Ability to work flexible hours (based on business needs to include overtime, weekends, and on-call rotations)

Ability to safely work with radiation sources and/or radioactive materials; wear all required personal protective equipment

Approximately 70% travel across the specified geography is required

Average driving time is 1-4 hours daily

Occasional overnight stays and travel by air and/or train may be required