Gladly · 2 hours ago
Senior Data Scientist
United States
Full-time
Remote
Senior Level
$134K/yr - $186K/yr
5+ years expGladly is a customer-centered, AI-powered customer support platform that integrates various communication channels into a single conversation stream. They are seeking a Senior Data Scientist to lead data-driven insights, prototype algorithms, and collaborate closely with product and engineering teams to enhance customer experiences.
Artificial Intelligence (AI)Customer ServiceInformation TechnologySaaSSoftwareTechnical Support
Responsibilities
Lead with insights : Partner with product, engineering, and design to frame problems, define success metrics, and identify data-driven opportunities for innovation
Explore with intent : Conduct robust exploratory data analysis and experiments to uncover patterns, validate hypotheses, and guide strategic decisions
Prototype with purpose : Design and prototype novel algorithms—including GenAI-driven features—that improve automation, customer experience, and agent productivity, taking ideas from concept to production
Drive algorithm development and iteration : Collaborate closely with engineers to translate prototypes into production-ready systems, and refine models based on real-world performance and feedback
Promote best practices through collaboration and mentorship : Share insights, lead code and research reviews, and guide others in adopting scalable, repeatable approaches to building AI-powered solutions across the product lifecycle
Champion the customer : Ensure every solution delivers measurable value to our users and aligns with our business goals
Qualification
Required
5+ years of experience developing data-powered products, ideally as an AI engineer, data scientist, or applied ML specialist
Proven ability to design, prototype, and iterate on algorithms that deliver customer or business value
Strong fluency in Python and SQL, with hands-on experience in data manipulation, modeling, and visualization
Deep understanding of machine learning techniques and their practical tradeoffs, with a growing knowledge of emerging GenAI capabilities
A track record of influencing product direction with your insights and solutions
A product mindset—you view technology as a tool to improve experience, not an end in itself
Experience working closely with product managers, designers, and engineers to shape roadmaps and ship impactful features
A growth-oriented approach to learning new domains, technologies, and tools
Benefits
Competitive salaries, stock options, and comprehensive benefits
Generous paid time off, parental leave, and home office stipends
A fully remote work environment with opportunities for in-person team gatherings
A strong commitment to professional growth and an inclusive workplace where diverse perspectives thrive
Company
Gladly
SaaS Customer Service AI Platform
Founded in 2015San Francisco, California, USA
51-200 employees
H1B Sponsorship
Gladly has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2023 (1)
2022 (2)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$208MKey Investors
AVPRiverwood CapitalNew Enterprise Associates
2024-09-26Series Unknown· $40M
2022-12-14Series Unknown· $55M
2019-01-29Series D· $50M
Leadership Team
Dirk Kessler
Co-Founder
Todd Rakow
Chief Financial Officer
Recent News
Greylock
2025-12-03
2025-12-03
2025-10-24
Company data provided by crunchbase