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American Residential Services · 1 hour ago

Plumbing Field Supervisor

Hamilton (Kansas City, Mo)

Full-time

Onsite

Mid, Senior Level

$75K/yr - $100K/yr

Hamilton Plumbing, Heating, A/C, Rooter of ARS is the nation’s largest provider of residential HVAC, plumbing, and electrical services. The Plumbing Field Supervisor will be responsible for training, mentoring, and troubleshooting difficult installations while ensuring customer satisfaction and maintaining quality standards on installation jobs.

CommercialConsumerCustomer ServiceHeating Ventilation and Air Conditioning (HVAC)Home ServicesProfessional ServicesResidential

Responsibilities

Professionally represent Hamilton Plumbing, Heating, A/C, and Rooter to our customers including with visual, verbal and written expressions

Manage productivity on installation jobs by helping to coordinate logistics for materials and equipment and holding field staff accountable to job time frames

Maintain quality on installation jobs as measured by company standards, inspection pass rates and re-call rates

Maintain customer satisfaction on installation jobs by ensuring thorough communication and as measured by customer surveys and referral rates

Train and supervise field staff in installation methods and practices to achieve the above goals and to maintain safe practices

Coordinate and schedule, manpower, materials and equipment for productivity

Responsible for technician truck inventory that happens twice a year

Visit and inspect jobs for training purposes and to verify quality and safe practices

Attend and/or facilitate meetings to train field staff on procedures and practices

Provide technical assistance to mechanics as needed

Assist with interviewing and hiring of installation plumbers

Follow up with customers to address outstanding issues and ensure 100% satisfaction

Prepare and take action on reports detailing productivity, quality and customer satisfaction by job type and installation crew

Assist with evening and weekend on-call coverage as necessary

Other related duties and tasks as needs arise

Qualification

Master Plumbing LicenseSupervisory experiencePlumbing systems knowledgeLogistics planningMicrosoft Office proficiencySafety practices knowledgeCommunication skills

Required

Master Plumbing License (Kansas, Missouri, & St. Joe, MO)

Comprehensive knowledge of methods, materials and equipment used in installing plumbing systems including water heaters, water filtration, softeners, and day-to-day plumbing needs

Understanding and knowledge of hazards and safe practices on plumbing install jobs

Demonstrated ability to plan labor, materials and logistics to optimize productivity

Strong verbal and written communication skills including timely follow-up on needs/issues

Prior supervisory experience supervising/managing residential plumbing service technicians

Intermediate proficiency with Microsoft Word, Excel and Outlook applications

All candidates are required to undergo pre-employment drug screen and employment background checks