UC San Diego Health · 2 hours ago
Front Desk/Call Center Specialist Per Diem-Float - 138006
San Diego, CA
Full-time
Onsite
Mid Level
$34.64/hr - $34.64/hr
3+ years expUC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. They are seeking a Front Desk/Call Center Specialist responsible for customer service, registration, appointment scheduling, and insurance verification. The role involves answering multi-line customer calls, completing online registration, and operating the EPIC system to relay medical messages to patients and clinic staff.
Health Care
Responsibilities
Under supervision, the Call Center Specialist is responsible for customer service, registration, appointment scheduling and insurance verification
Typical duties include answering multi-line incoming customer calls, completing online registration, scheduling appointments and securing authorization for scheduled services
Operate CRT to gain and input information
Interviews patients via telephone to obtain demographic and financial information necessary to secure patient account
Verifies insurance eligibility for outpatient services on all Third-Party Payers by utilizing various automated eligibility systems
Operates EPIC system to gain and input information; in addition, responsible for clearly and effectively relaying medical messages to patient/clinic staff
Advises patient of clinic deposit requirements based upon UCSD Medical Group Financial Policy
Other related duties as assigned, that could include ambulatory float assignments front desk and call center
Qualification
Required
Three (3) years of customer service experience
Experience with registration, appointment scheduling & insurance verification
Knowledge of third-party payors including federal, state and private health plans
Proficient computer skills and be able to work between multiple systems during calls
Excellent communication skills with the ability to communicate clearly both verbally and in writing
Ability to work in an interactive environment and possess excellent customer service skills both in person and over phone
Strong organizational skills with the ability to set priorities, handle deadlines and manage conflicting demands with limited supervision
Proven problem-solving ability by using good judgment by applying these skills to assist customers and ensure customers' expectations are met
Preferred
One (1) year of EPIC & Cadence experience, or equivalent system
Call Center experience
Medical Assisting Experience
Company
UC San Diego Health
UC San Diego Health is the only academic health system in the San Diego region.
10001+ employees
H1B Sponsorship
UC San Diego Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (308)
2024 (261)
2023 (232)
2022 (223)
2021 (131)
2020 (105)
Funding
Current Stage
Late StageTotal Funding
$0.2MKey Investors
The Beryl InstituteThe Conrad Prebys Foundation
2025-10-31Grant
2023-06-26Grant· $0.2M
Leadership Team
Christian Dameff
Medical Director of Cybersecurity
Sandip Patel
Professor
Recent News
2025-11-08
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