Axiom Technologies · 6 hours ago
IT Desktop Support Engineer (Independent Contractor – 1099)
Mountville, PA
Full-time, Contract
Onsite
Senior Level, Lead/Staff
8+ years expAxiom Technologies is seeking an experienced IT Desktop Support Engineer to provide onsite technical support at a client location. The role involves installing, configuring, maintaining, and troubleshooting computer systems, networks, and peripheral devices while ensuring adherence to established IT standards and procedures.
Information Technology & Services
Hiring Manager
CHIRRA OMKAR
Responsibilities
Install, upgrade, support, and troubleshoot Windows 10/11, Microsoft Office, and other authorized desktop applications
Install, upgrade, support, and troubleshoot desktop/laptop hardware, printers, and peripheral equipment
Diagnose and resolve hardware, software, and network issues at the client site
Provide user data and application recovery
Perform email account administration, including account creation, management, and distribution lists
Manage user accounts in Active Directory, including account creation, password resets, and access management
Use diagnostic tools to troubleshoot LAN/WAN connectivity issues (TCP/IP, DNS, DHCP)
Deploy and customize operating system images using approved tools and methodologies
Perform preventative maintenance and remedial repairs on desktops, laptops, printers, and peripherals
Test and deploy security patches and software updates
Participate in new hardware and software rollouts, ensuring consistency with company standards
Log, track, and resolve incidents and requests using a ticketing system
Educate and support non-technical users
Provide IMAC support, vendor coordination, and asset tracking
Manage hardware inventory at the Mountville, PA client location
Provision and re-provision hardware based on client requirements
Ensure compliance with warranty and service requirements
Return defective equipment and maintain spare parts inventory
Qualification
Required
8–10 years of desktop/end-user support experience
Graduate degree in Engineering (any discipline)
Strong experience in hardware and software troubleshooting
Windows 10/11 and iOS/Android mobile device support
Desktop, laptop, server, tablet, and printer repair
Office 365 and Microsoft Intune support
Active Directory and endpoint support
LAN/WAN fundamentals (TCP/IP, DNS, DHCP)
IT ticketing systems and service management processes
Customer-focused with strong communication skills
Excellent troubleshooting and analytical abilities
Clear spoken and written English
Ability to articulate technical concepts to non-technical users
Team-oriented and dependable
Strong understanding of business IT environments
Onsite presence in Mountville, PA – 5 days per week (mandatory)
Open to travel to other sites if required
Willingness to work unsociable hours, including 24x7x365 schedules, as needed
Willing to accept challenging assignments
Eagerness to learn and adapt
Preferred
Microsoft certification preferred
ITIL certification preferred
Company
Axiom Technologies
Axiom Technologies was founded to meet technological needs for Australia's medium & large scale enterprises providing end to end IT solution which delivers tailored solutions across a number of different areas including hardware, software, managed services, resourcing and professional services.
1001-5000 employees
H1B Sponsorship
Axiom Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2022 (2)
Funding
Current Stage
Late StageCompany data provided by crunchbase