Palo Alto Networks · 5 hours ago
Technical Support Engineer, Cortex Cloud Compute
Santa Clara, CA
Full-time
Onsite
Mid Level
$88K/yr - $143K/yrPalo Alto Networks is a cybersecurity company dedicated to protecting the digital way of life. The Technical Support Engineer will engage directly with customers to address complex post-sales concerns, providing technical support and collaborating with multi-functional teams to enhance product operability and user experience.
Cloud SecurityCyber SecurityNetwork SecuritySecurity
Responsibilities
Offer technical support to customers and partners
Effectively manage support cases from recording to resolution, including timely follow-ups
Conduct fault isolation and root cause analysis for technical issues
Author Technical Support Bulletins and other technical documentation in the Knowledge Base
Review technical content for training, marketing, manuals, and troubleshooting guides
Provide configurations, troubleshooting, and best practices to customers
Collaborate with the Engineering team to influence product operability and user experience
Communicate complex technical issues effectively to internal and external stakeholders
Travel to customer sites for critical situations, expediting resolutions as needed
Provide support that includes mandatory weekend, holiday shift work and on-call support. Support includes a blend of as-needed and rotational coverage, which is subject to change
Qualification
Required
Proven expertise in containerization technologies, including Docker and Kubernetes (or similar orchestrators)
Highly proficient and experienced in deploying, managing, and securing Kubernetes clusters in production and development environments
Experience working with public Cloud provider technologies and services. (AWS, Azure, GCP, OCI)
Demonstrate in-depth knowledge and experience in cloud technologies, best practices, and technologies, including containers and serverless architectures such as AWS ECS, AWS Lambda, Azure Functions, AWS Fargate, Google Cloud Run, and other cloud services
Background in the security domain, cloud security highly preferred
Strong proficiency in both Linux and Windows operating systems
Experience with IAC - (CloudFormation, Terraform, Azure Resource Manager, GCP Cloud Deployment Manager, etc) and CI/CD delivery using code management, configuration management, and automation tools (Jenkins, GitLab, Github, CircleCI, etc.)
Functional knowledge of Go, Python, Powershell, etc. (needed to review and debug existing code), with experience in developing automation scripts and tools
Experience with any claims-based authentication (SAML/OAuth), MFA, RBAC
Preferred
Prisma Certified Cloud Security Engineer
Certified Kubernetes Administrator/Specialist
Benefits
Restricted stock units
Bonus
Company
Palo Alto Networks
Palo Alto Networks is a cybersecurity company that offers cybersecurity solutions for organizations.
Founded in 2005
10001+ employees
H1B Sponsorship
Palo Alto Networks has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (579)
2024 (482)
2023 (341)
2022 (452)
2021 (493)
2020 (235)
Funding
Current Stage
Public CompanyTotal Funding
$65MKey Investors
Icon VenturesLehman HoldingsGlobespan Capital Partners
2012-07-20IPO
2008-11-03Series C· $10M
2008-08-18Series C· $27M
Leadership Team
Helmut Reisinger
CEO EMEA
Nikesh Arora
Chairman CEO
Recent News
2026-01-02
SEC Filings
2025-12-31
2025-12-30
Company data provided by crunchbase