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Turning Stone Enterprises · 1 week ago

Workforce Planning Manager

Verona, NY

Full-time

Onsite

Mid, Senior Level

$100K/yr - $100K/yr

5+ years exp

Turning Stone Enterprises is a dynamic organization with diverse business operations, including the award-winning Turning Stone Resort Casino. The Workforce Planning Manager plays a critical role in overseeing workforce planning and scheduling operations, ensuring alignment between staffing and guest demand while leading a team of analysts to optimize labor efficiency.

EventsFood and BeverageHospitality

Responsibilities

Assist in creating and validating labor forecasts for assigned areas, ensuring accuracy and timely updates

Support the use of UKG forecasting tools to maintain and refine labor models, assisting with verifying volume drivers, staffing rules, and service-level requirements

Gather and review operational inputs (seasonal patterns, events, volume trends) from business leaders to inform workforce requirements

In conjunction with Workforce Planning Analysts, perform regular labor performance analysis to identify variances and recommend practical adjustments to improve productivity

Manage the scheduling process end-to-end, ensuring schedules are accurate, compliant, and published on time

Monitor and maintain department coverage, addressing shift gaps, roster completeness, and volume-based staffing needs

Ensure compliance with labor laws, gaming regulations, rest rules, and internal scheduling policies

Review schedule efficiency to minimize overtime, prevent understaffing, and control labor costs

Direct and support Workforce Planning Analysts, providing guidance and resolving day-to-day scheduling challenges

Train team members on best practices for forecasting, scheduling, and labor optimization

Promote continuous improvement within the team through coaching and process standardization

Act as the escalation point on all workforce management topics for assigned departments, ensuring timely communication and issue resolution

Provide actionable labor insights and recommendations to operational leaders in conjunction with Workforce Management Analysts to support daily and weekly staffing decisions

Coordinate with People & Culture to align staffing supply with forecasted demand and onboarding timelines

Support the Director of Workforce Management in implementing new tools and process improvements

Serve as a UKG super-user, troubleshooting issues and ensuring accurate configuration for scheduling and forecasting

Work with IT and HRIS teams to maintain system functionality and implement enhancements

Support the development and maintenance of reporting tools and dashboards to improve visibility into labor performance and compliance

Identify and implement process improvements that increase scheduling accuracy and streamline workflows

Qualification

Workforce PlanningUKG ProficiencyLabor AnalyticsAnalytical SkillsLabor Laws KnowledgeLeadership ExperienceStakeholder ManagementOperational Best PracticesCommunication Skills

Required

5+ years' experience in workforce planning, labor management, scheduling, or operational planning—preferably within hospitality, casino gaming, hotels, F&B, retail or a similar large-scale operation

Strong proficiency with UKG (or similar workforce management systems) in forecasting, scheduling, and labor analytics

Demonstrated leadership experience managing teams in a high-volume, multi-department environment

Excellent analytical skills, with the ability to interpret labor data and convert insights into actionable strategies

Strong understanding of labor laws, scheduling compliance, and operational best practices

Exceptional communication and stakeholder management skills

High level of comfort working in a fast-paced, 24/7 business with fluctuating demand

Ability to stand/walk for long periods of time and lift up to 11 - 20 pounds