SymTec ยท 3 hours ago
Organized Account Manager
Cedar City, UT
Full-time
Onsite
Mid Level
$40K/yr - $40K/yrSymTec is seeking an Organized Account Manager to build relationships with clients and partner businesses while ensuring a positive impression of the company. The role involves project management, client onboarding, vendor coordination, and advocating for customer needs while tracking requests and ensuring compliance with regulations.
ConsultingCyber SecurityInformation TechnologyIT Management
Responsibilities
Build relationships with clients, business owners, partner businesses, and create a positive impression of SymTec for everyone we meet
Project Management and new client onboarding (oversee through on time completion, standardize experience, communication through the experience)
Client vendor coordination, agreements (hardware, software, printer, ISP, etc.)
Standardization of customer site with SymTec best practices and recommended solutions (Products and services, documentation, communication)
Advocate for customers (determine their needs, goals, initiatives, timelines) Track all requests in ConnectWise and make sure all requests are completed and meet expectations
Technology Business Reviews (Meeting prep, record customer requests, completion of requests)
Gather all client info for invoices and billing
Oversee client agreements, make sure they are renewed, accurate, and according to client needs
Audit usage: license, software, endpoints
Oversee customer compliance, make sure they are aware and track progress of: HIPPA, PCI, FTC Safeguards
Track and report client Profitability
Project management, oversee projects for client, make sure they are done thoroughly and on time
Qualification
Required
Build relationships with clients, business owners, partner businesses, and create a positive impression of SymTec for everyone we meet
Project Management and new client onboarding (oversee through on time completion, standardize experience, communication through the experience)
Client vendor coordination, agreements (hardware, software, printer, ISP, etc.)
Standardization of customer site with SymTec best practices and recommended solutions (Products and services, documentation, communication)
Advocate for customers (determine their needs, goals, initiatives, timelines) Track all requests in ConnectWise and make sure all requests are completed and meet expectations
Technology Business Reviews (Meeting prep, record customer requests, completion of requests)
Gather all client info for invoices and billing
Oversee client agreements, make sure they are renewed, accurate, and according to client needs
Audit usage: license, software, endpoints
Oversee customer compliance, make sure they are aware and track progress of: HIPPA, PCI, FTC Safeguards
Track and report client Profitability
Project management, oversee projects for client, make sure they are done thoroughly and on time
Benefits
401(k) matching
Dental insurance
Paid time off
Vision insurance
Company
SymTec
We want to welcome you to our family. Being part of our family means a personal connection. We become your IT lifeline.
Founded in 2009
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase