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Harmar · 1 hour ago

Technical Support Specialist - Not IT Work

Sarasota, FL

Full-time

Onsite

Entry Level

2+ years exp

Harmar Mobility is a Great Place to Work certified company dedicated to enhancing the lives of individuals with mobility difficulties. The Technical Support Specialist role focuses on providing technical support to external dealers, distributors, and end users, including phone support and training on product repair and service issues.

Medical Device

Responsibilities

Provides technical support to external dealers, distributors and end users for Harmar products

Participates with new product development teams to ensure serviceability concerns are considered in the product development process

Provides advanced technical support and training programs to external dealers, distributors, and end users

May require travel to provide additional support in the field on a limited basis

Qualification

Electro-mechanical technologyTechnical supportBasic troubleshootingParts replacement ordersCustomer service principlesSchematic readingVerbal communicationWritten communicationProject managementDetail oriented

Required

2+ years of previous work-related experience in customer/field service

Experience with electro-mechanical technology for purpose of trouble shooting dealer and end-user issues

Exceptional verbal and written communication skills

Ability to manage and prioritize multiple projects

Detail oriented and thorough in completing work tasks

Entry level Basic Troubleshooting

Parts replacement orders

Understanding power flow and lift function

Understand all outside lift installations

Understand inside lift basic installs

Understand basic hybrid lift installs

Create sales orders and return material authorizations on repair parts

Does basic ordering and basic troubleshooting

Ability to read and understand schematics

Knowledge of principles and processes for providing customer service and/or technical support. Includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction