Lob · 3 hours ago
Enterprise Account Manager
United States
Full-time
Remote
Senior Level, Lead/Staff
$125K/yr - $130K/yr
12+ years expLob is transforming the way businesses use direct mail through technology. The Enterprise Account Manager will lead and expand Lob's Enterprise customer relationships, utilizing direct marketing expertise to ensure customer success and product adoption.
Courier ServiceDeveloper APIsHealth CareMarketingSaaSShippingSoftware
Responsibilities
Develop deep knowledge of customers’ organizational dynamics and the role of direct mail in achieving business objectives
Create and manage account plans across portfolios of our key customers with significant strategic and commercial value to Lob
Leverage your direct marketing expertise to better understand your customers’ objectives for using Lob
Identify expansion, upsell opportunities and cross sell opportunities into new lines of business; own renewal and expansion negotiations; predict and prevent customer churn
Conduct quarterly executive business reviews with your top customers and establish a consultative value added customer relationship so your customers achieve results with their direct mail programs
Set the highest standard for customer account management practices and behaviors; informally coach, mentor and develop junior members of the team
Lead discussions around achieving results and innovating with direct mail for customer success and account management to lift skill and capacity across the organization
Contribute to and execute playbooks enabling customers’ experimentation, iterative testing and learning to deepen customer engagement and ROI
Solicit customer feedback and collaborate with Lob’s product and fulfillment to show responsiveness and commitment to continuous improvement
Qualification
Required
12+ years of overall experience, with an expertise in direct marketing and customer success
10+ years of experience in account leadership or sales
Proven ability to meet retention and expansion targets
Large enterprise account management experience: including onboarding and implementation, product adoption, driving customer innovation, upsells, cross sells and renewal management
Excellent listening, negotiation, and presentation abilities
Advanced problem-solving skills and verbal and written communication skills
Proven ability to communicate, present to, and influence key stakeholders at multiple levels of an organization, including executive and C-level
Proven skill with juggling multiple account management projects at a time while maintaining strong attention to detail
Have a “no customer left behind” commitment to your customers and Lob
Experience in with Marcom and Data Automation tech stacks and enterprise marketing business stakeholders a significant plus, but not required
Experience using Salesforce strongly preferred, Clari and Outreach a plus
Gratitude, scrappiness, a sense of purpose, and a kind and generous demeanor are musts!
Preferred
Experience in Software sales
Exposure to and an understanding of Direct Mail campaigns is a plus
Eager to learn with a passion for problem-solving and relationship-building
A competitive nature, the ability to work independently as a “self-starter”
Coachability
Benefits
Equity
Perks
Competitive benefits
Company
Lob
Lob provides direct mail and address verification APIs which allows businesses to send personalized mail to their customers.
201-500 employees
H1B Sponsorship
Lob has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (4)
2023 (1)
2022 (5)
2021 (5)
Funding
Current Stage
Growth StageTotal Funding
$82.26MKey Investors
Y Combinator Continuity FundPolaris PartnersY Combinator
2021-02-25Series C· $50M
2019-11-08Series C
2017-05-31Series B· $22.86M
Leadership Team
Harry Zhang
Co-Founder
David Pickel
CFO
Recent News
2025-12-29
2025-11-13
Company data provided by crunchbase