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CEVA Logistics · 3 hours ago

Customer Success Professional II – Contract Logistics

Greensboro, NC

Full-time, Contract

Hybrid

Mid Level

3+ years exp

CEVA Logistics is a global supply chain solutions provider, aiming to connect people, products, and providers worldwide. The Customer Success Professional II independently manages day-to-day activities for assigned Contract Logistics accounts, focusing on customer engagement, revenue support, and cross-functional collaboration to enhance customer satisfaction and service performance.

Logistics

Hiring Manager

Alan Puac

Responsibilities

Serve as a primary day-to-day contact for assigned customer accounts

Build strong working relationships with customer stakeholders to understand operational needs and service expectations

Participate actively in customer meetings, performance reviews, and issue resolution discussions

Support contract renewals, service expansions, and upsell opportunities through customer insights and operational data

Identify potential retention risks or service gaps and proactively escalate recommendations to the Supervisor

Assist in preparing business cases, proposals, and renewal documentation

Monitor service performance, volumes, and basic cost drivers for assigned accounts

Analyze trends and performance issues and recommend corrective actions

Ensure accurate billing inputs and coordination with Finance and Operations

Coordinate closely with Operations, Solutions Design, and Finance to ensure service alignment and customer satisfaction

Support onboarding of new customers or services within existing accounts

Share feedback and best practices to improve customer success execution

Qualification

Customer relationship managementAccount managementLogistics operationsService performance metricsProblem-solving skillsProfessional communicationWork independently

Required

Bachelor's degree in Business, Supply Chain, Logistics, or a related field (or equivalent experience)

3–5 years of experience in customer success, account management, logistics operations, or a related commercial support role

Strong customer relationship and problem-solving skills

Ability to work independently and manage multiple accounts or priorities

Solid understanding of service performance metrics and operational drivers

Professional communication skills with both customers and internal stakeholders

Up to 10–15% travel as required to support customer engagement

Preferred

Experience managing customer interactions in a B2B or contract logistics environment

Benefits

Paid Time Off

401(k)

Health insurance

Employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.