Northwestern Medicine · 9 hours ago
Admin Ops Coordinator 1 Ophthalmology Full-time Days
Naperville, IL
Full-time
Onsite
Mid Level
3+ years expNorthwestern Medicine is a leader in the healthcare industry, seeking an Admin Operations Coordinator to support their mission of providing exceptional patient care. This role involves supervising clerical staff, managing office operations, and ensuring service excellence while maintaining patient dignity and confidentiality.
Emergency MedicineHealth CareHospitalMedicalNutritionRehabilitation
Responsibilities
Supervise and direct the office's front-line clerical staff
Participate in interviewing, hiring, training, progressive discipline, dismissals, and performance appraisals
Oversee and direct day to day office operations within budget guidelines
Manage providers schedules with templates and optimize patient care hours to enhance productivity
Schedule staff and allocate resources across hours of operation to maximize patient access and satisfaction, provider productivity and efficiency, and staff productivity
Conduct timely and accurate cash management duties, including overseeing the collection of co-pays and patient balances, in-house cash balances, and bank deposits
Ensure that service excellence is delivered and perform service recovery whenever necessary
Manage office supplies within budget
Ensure accuracy of all data collection and data entry by site staff through training and compliance monitoring and facilitate and oversee flow of information to and from central administrative offices
Participate in leading practice staff meetings on a regular basis
Attend and actively participate in manager/supervisor meetings
Ensure that patient dignity and confidentiality are maintained at all times
Review and approve automated time reports for accuracy
Develop tools to support staff and enhance efficiency
Provide input into staff performance reviews. May participate with manager in conducting staff performance reviews
Provide one to one coaching and mentoring
Plan, execute and resolve all routine technical needs of the practice (phone, copiers, fax machines, PCs, etc.)
Monitor daily transaction activity to ensure compliance with procedures
Resolve complex or critical situations involving patients, staff and customers: consults with manager for guidance as needed (e.g., complaints, discipline, etc.)
Schedule staff and allocate resources across hours of operation to maximize patient access and satisfaction, provider productivity and efficiency, staff productivity, cost-savings, and operational efficiencies
Develop and implement policies and procedures as needed to support the practice
Complete other duties as assigned
Qualification
Required
Bachelor's degree or equivalent work experience
Minimum of three years of work experience in a medical or related business
Comprehension of insurance plans including HMO, PPO, POS, commercial, Medicare, and Medicaid
Solid understanding of patient flow in a medical office
Working knowledge of medical software, Word and Excel
Experience managing daily cash activity and reconciling income reports with daily payments
Preferred
Knowledge of CPT and ICD-10 coding
Leadership experience
Benefits
Tuition reimbursement
Loan forgiveness
401(k) matching
Lifecycle benefits
Company
Northwestern Medicine
Northwestern Medicine is the collaboration between Northwestern Memorial HealthCare and Northwestern University Feinberg School of Medicine around a strategic vision to transform the future of health care.
10001+ employees
H1B Sponsorship
Northwestern Medicine has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (75)
2024 (66)
2023 (70)
2022 (78)
2021 (35)
2020 (39)
Funding
Current Stage
Late StageTotal Funding
$25M2018-06-26Grant· $25M
Leadership Team
Howard Chrisman, MD
President and CEO
John A. Orsini, CPA
Senior Vice President and Chief Financial Officer
Recent News
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