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DEX Imaging · 5 hours ago

Part time REMOTE Customer Service Representative

United States

Full-time, Part-time

Remote

New Grad, Entry Level

$20/hr - $20/hr

DEX Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. They are looking for a part-time, remote Service Support Representative to handle Tier 1 customer calls and provide excellent customer service.

Business Development

Responsibilities

Answer customer questions and requests for supplies, service and troubleshoots 1st level technical issues via inbound calls and/or voice mails, emails, alerts

Tier 1 is responsible for positively building and maintaining excellent customer service and identifying when technical support can be supported via phone

Provide Clear and concise communications and follow up with customer on company schedule, requested lead and delivery times

Work with Tier 2 team to seamlessly pass escalated customer technical issues quickly and efficiently

Track, route, and escalate unresolved issues to Management

Remain current on constant process updates and technology used within the company

Perform duties with awareness and in accordance with the organization's policies and applicable laws

Performs other duties as directed by management