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Solugenix · 1 hour ago

IT Regional Manager

New York, NY

Full-time

Onsite

Senior Level, Lead/Staff

$155K/yr - $195K/yr

10+ years exp

Solugenix is a leader in IT services, delivering cutting-edge technology solutions to global enterprises. They are seeking an IT Regional Manager to manage the IT functions and resources for geographical offices in the US, ensuring exceptional customer service and operational availability of technology equipment.

ConsultingInformation TechnologyStaffing Agency

H1B Sponsor Likely

Hiring Manager

Shipra Arora

Responsibilities

Ensure exceptional customer service to all internal and external customers

Facilitate customer advocacy to drive timely service resolution

Leadership oversight for operational availability of office-technology equipment, including computers, printers, peripheral hardware, and video conferencing equipment

Utilize IT ServiceNow and Jira in conjunction with departmental best practices to create, update, escalate, and close tickets, recording the life cycle of all service requests

Ensure call ownership by acting as a liaison between firm-side IT groups and customers, keeping them informed of service request status until resolution

Manage regional office team's performance management and set goals and objectives; ensure their continuous technical and professional development

Plan and support enterprise meeting technology events, including video conferences, presentations, and client meetings

Build trusted relationships with office management and customers. Provide technology consultancy to deliver business solutions to drive office success

Assist PMO with projects by providing leadership in the regional implementation of Firm wide and office-specific initiatives, projects, and related deployments

Work with other IT Managers to ensure Firm wide repeatable customer service model and identify and recommend to IT Service Director changes to drive continuous customer service satisfaction and process improvement

Work with the IT Infrastructure team to ensure the performance of and perform routine maintenance on network infrastructure, servers, telecommunication, and audio/visual equipment

Foster data security policies and best practices

Periodically travel to regional offices to meet with office management and the team

Qualification

IT Service ManagementNetwork Systems SupportMicrosoft Operating SystemsCustomer Service PrinciplesService Desk ReportingRemote Access TechnologiesWireless NetworkingLeadershipCommunicationProblem Solving

Required

Bachelor's degree or equivalent experience

10+ years of management or supervisory experience along with providing direct support to customers in the areas of software/hardware, and networking technologies

10+ years of experience in LAN, WAN, and network systems support, configuring, installing, and maintaining client PC operating systems and related devices

Expert proficiency in Microsoft Operating Systems and Office Suite

Expert knowledge of customer service principles and practices

Strong proficiency in producing and analyzing service desk reporting and metrics

Advanced to expert knowledge of Microsoft Operating System application installation and configuration processes

Advanced knowledge of remote access architectures, technologies, and applications (Citrix, VPN)

Advanced knowledge of wireless networking, technologies, and applications (iOS)

Advanced knowledge of networking technologies, cabling topologies, devices, and related applications

Preferred

Advanced degree

Industry experience in Professional services or law firm

Advanced proficiency in IT Service management systems (ServiceNow and Jira)

Company

Solugenix

Glassdoor3.6

Solugenix is a leading IT services and staffing firm providing IT service management, support center services and more.

Founded in 1969

Irvine, California, USA

1001-5000 employees

https://www.solugenix.com/

H1B Sponsorship

Solugenix has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (41)

2024 (22)

2023 (23)

2022 (10)

2021 (20)

2020 (16)