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ThreadBeast · 1 hour ago

Customer Success (Sales and Customer Service)

Los Angeles, CA

Full-time

Hybrid

Entry Level

$18/hr - $21/hr

1+ years exp

ThreadBeast is focused on enhancing customer retention, and they are seeking a Customer Success Specialist to engage directly with members. The role involves conducting calls to gather feedback, addressing concerns, and utilizing sales techniques to maximize customer satisfaction and retention.

ApparelDeliveryE-CommerceFashionRetailShopping

Hiring Manager

Sarah Biurcos

Responsibilities

Conduct 75+ inbound and outbound calls daily to gather customer feedback, address concerns, and retain memberships

Identify customer pain points and skillfully highlight ThreadBeast’s value proposition to prevent cancellations

Use proven sales techniques, including objection handling, upselling, and consultative selling, to drive retention

Resolve customer issues efficiently through phone calls and support tickets

Maintain up-to-date knowledge of ThreadBeast’s products, pricing, and industry trends to enhance customer interactions

Act as a feedback loop, sharing key customer insights and retention trends in team meetings

Collaborate with leadership to refine retention strategies and product offerings based on customer feedback

Qualification

Customer retentionObjection handlingSales techniquesMS OfficeGoogle SuiteWritten communicationVerbal communicationTeam playerProblem-solvingAdaptability