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Hallmark Global Solutions Ltd · 8 hours ago

Application Support Executive

Morristown, NJ

Contract

Onsite

Mid Level

Hallmark Global Solutions Ltd is seeking an Application Support Executive to provide L2/L3 support for payment systems. The role involves monitoring and resolving issues in payment applications, troubleshooting transaction processes, and ensuring compliance with industry standards.

Cloud ComputingIT InfrastructureIT ManagementManagement Consulting

H1B Sponsor Likely

Hiring Manager

Naveen HGS

Responsibilities

Monitor and resolve issues in payment applications (e.g., payment gateways, POS systems, card processing platforms) to ensure minimal downtime and adherence to SLAs

Provide L2/L3 support for payment systems, addressing issues related to transaction failures, connectivity, and integrations with card networks (e.g., Visa, Mastercard, Amex), acquirers, and issuers

Troubleshoot and support end-to-end payment card transaction processes, including authorization, clearing, settlement, and reconciliation for credit and debit cards

Investigate and resolve disputes, manage chargeback processes, and ensure compliance with card network rules (e.g., Visa’s TCR, Mastercard’s dispute resolution)

Monitor and analyze transaction patterns using fraud detection tools, support fraud prevention measures like tokenization, 3D Secure, and risk scoring systems

Perform updates, patches, and configurations for payment applications, ensuring security, PCI DSS compliance, and optimal performance

Analyze logs, debug code, and perform root cause analysis for issues in payment workflows, including ISO 8583 message processing, EMV transactions, and fraud alerts

Partner with development, QA, infrastructure, and fraud teams to resolve issues, deploy fixes, and implement system enhancements

Communicate with internal teams and external clients (e.g., merchants, banks) to resolve payment, dispute, or fraud-related queries promptly

Use tools like Splunk or Dynatrace to monitor transaction success rates, system performance, and fraud trends; generate reports for stakeholders

Maintain detailed records of incidents, resolutions, dispute cases, and system configurations for compliance and knowledge sharing

Identify opportunities to streamline payment processes, reduce chargeback rates, and enhance fraud detection through automation or system optimizations

Ensure adherence to payment industry standards (e.g., PCI DSS, EMV, PSD2, GDPR) and implement security practices to protect cardholder data

Qualification

Payment systems supportFraud detection toolsPCI DSS complianceIncident managementSystem maintenanceTroubleshootingCustomer supportProcess improvementMonitoring & reportingCollaborationDocumentation

Required

Monitor and resolve issues in payment applications (e.g., payment gateways, POS systems, card processing platforms) to ensure minimal downtime and adherence to SLAs

Provide L2/L3 support for payment systems, addressing issues related to transaction failures, connectivity, and integrations with card networks (e.g., Visa, Mastercard, Amex), acquirers, and issuers

Troubleshoot and support end-to-end payment card transaction processes, including authorization, clearing, settlement, and reconciliation for credit and debit cards

Investigate and resolve disputes, manage chargeback processes, and ensure compliance with card network rules (e.g., Visa's TCR, Mastercard's dispute resolution)