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Westgate Resorts · 2 hours ago

Unemployment Claims Analyst

Ocoee, FL

Full-time

Onsite

Mid Level

3+ years exp

Westgate Resorts is the largest privately held timeshare company in the world, and they are seeking an Unemployment Claims Analyst. The role involves being the primary contact between the organization and state unemployment agencies while analyzing and responding to unemployment claims and related inquiries within regulatory time limits.

CasinoHospitalityResorts

Responsibilities

Receive and prioritize claims, state agency documents, determinations, and other unemployment-related data

File timely claim protests and appeals with state UI agencies on behalf of the company. Review files and hearing notes to assist in drafting written appeals to the Board of Review for unfavorable hearing decisions

Analyze individual unemployment compensation cases by reviewing company databases, conducting investigative telephone calls, and examining document images to determine appropriate responses to state agencies

Transfer completed claim responses to the Unemployment Claims Specialist for imaging and appropriate storage

Effectively communicate with Team Member Services (TMS) and company leadership regarding the fiscal impact, strengths, and weaknesses of unemployment compensation cases

Respond to internal customers and state agencies with all pertinent information in accordance with mandatory state and organizational compliance guidelines

Initiate timely contact, follow-up, and collaboration via telecommunications, in-person communication, telephone, email, and fax with identified organizational leadership to obtain required documentation

Establish and maintain professional relationships with state agencies and internal customers

Investigate and resolve operational requirements in a timely manner, and coach and assist TMS on unemployment compensation topics

Assist in the development and delivery of verbal presentations on unemployment compensation compliance training for TMS and organizational leadership

Perform additional responsibilities as needed to ensure departmental operations and governmental compliance, which may include working outside of normal business hours to accommodate varying time zones