Urban Outfitters · 2 hours ago
Urban Outfitters Key Holder
Louisville, KY
Part-time
Onsite
New Grad, Entry Level
$15/hr - $15/hrUrban Outfitters is a company that values brand experience and customer connection, and they are seeking a Key Holder to support daily store operations. The role involves leading by example in customer service, managing team dynamics, and ensuring operational efficiency while maintaining the brand's visual standards.
ApparelE-CommerceFashionRetail
Responsibilities
Acts as a brand representative reflective of company values
Leads by example in upholding a service culture that demonstrates extraordinary service to cultivate an environment of genuine customer connection; uses customer feedback to understand customer perspective to positively improve interactions
Delivers a seamless, omni channel shopping experience through understanding and utilization of the tools available to service the customer (i.e. MPOS, POS, In-Store & Curbside Pick Up)
Actively participates as floor service leader by facilitating an energized pace, positive service environment, communication of daily sales goals and key metrics, while maintaining zone and floor needs
Takes initiative in teaching and sharing product knowledge, brand messaging, and how to deliver exceptional customer interactions by utilizing brand resources
Acts as an elevated team member, exercising decision-making and multitasking capabilities while always prioritizing service over tasks
Supports the store management team by participating in daily opening and closing office procedures and operational tasks and projects
Collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining Urban Outfitters’ visual and display standards; ensures omni channel orders are processed timely and accurately
Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store
Contributes to an inclusive work environment by actively listening to others and seeking different perspectives
Supports the onboarding of new hires in their orientation and training, provides feedback to leadership team on associate performance and promotability
Eager to develop new skills while being open and responsive to feedback; enhances customer experience through positive and authentic interactions
Stays current and responds to communication; contributes to sharing information with the team and actively participates in daily meetings, store initiatives, and brand focuses
Qualification
Required
Passion for UO brand
Leadership experience
Experience being a team player
Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
Eagerness to learn and grow within the organization
Benefits
Medical
Dental
Vision
PTO
Generous employee discounts
Retirement savings
Much more
Company
Urban Outfitters
Urban Outfitters is a global lifestyle retailer that offers fashion apparel, footwear, beauty, and wellness products.
Founded in 1970
10001+ employees
H1B Sponsorship
Urban Outfitters has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (28)
2024 (14)
2023 (22)
2022 (19)
2021 (20)
2020 (13)
Funding
Current Stage
Public CompanyTotal Funding
unknown1993-11-19IPO
Leadership Team
Richard Hayne
Chief Executive Officer
Recent News
The Motley Fool
2025-12-27
The Motley Fool
2025-12-24
Business Insider
2025-12-22
Company data provided by crunchbase