HTC Global Services · 2 weeks ago
Field Services Support
Brooklyn, NY
Full-time
Onsite
New Grad, Entry LevelHTC Global Services is seeking a Field Support Desktop Engineer with expertise in healthcare IT environments. This role focuses on imaging, deploying, maintaining, and troubleshooting desktops and laptops to ensure minimal downtime for hospital staff.
Information TechnologyInsuranceSoftware
Responsibilities
Perform advanced installation, configuration, repair, and maintenance of desktops, laptops, and peripherals across hospital departments
Create, maintain, and deploy operating system images using enterprise imaging tools (e.g., SCCM, MDT, etc.)
Troubleshoot and resolve complex hardware and software issues in a timely manner—both on-site and remotely
Handle PC refresh projects, user moves, hardware upgrades, and ad hoc support for hospital-wide IT projects
Respond to technical issues related to clinical systems, workstation-on-wheels (WOWs), and EMR terminals
Provision, profile, deploy and troubleshoot mobile devices using MobileIRon MDM
Communicate clearly with clinical users, IT peers, and leadership about issue status, resolution plans, and technical recommendations
Ensure all support and deployments adhere to HIPAA compliance and hospital IT security policies
Document procedures, configurations, issue resolutions, and asset inventory as part of IT operations best practices
Participate in on-call rotation and support after-hours emergencies when needed
Qualification
Required
Associate's degree in Computer Science, Information Technology, or equivalent work experience
Prior exp of desktop engineering or field support experience in a hospital or clinical setting
Expertise in desktop/laptop imaging, configuration, and deployment
Knowledge of Windows operating systems, device drivers, and endpoint security
Experience or training with scripting (PowerShell, VBScript, Batch) to automate desktop tasks
Familiarity with ServiceNow, Remedy, Zendesk, or other IT ticketing systems
Intermediate to advanced proficiency in Microsoft Office applications
Preferred
Experience with CrowdStrike (endpoint protection)
Experience with Rapid7 (vulnerability management and security analytics)
Experience with N-Able (remote monitoring and management)
A+ Certification
Microsoft Certified: Modern Desktop Administrator Associate
Familiarity with HIPAA, PHI data handling, and ITIL best practices
Experience supporting EMR systems and clinical workflows is highly desirable
Benefits
Group Health (Medical, Dental, and Vision)
Paid Time Off
Paid Holidays
401(k) matching
Group Life and Disability insurance
Professional Development opportunities
Wellness programs
A variety of other perks
Company
HTC Global Services
HTC Global Services Inc., is a global provider of Information Technology and Business Process Services and Solutions.
Founded in 1990
10001+ employees
H1B Sponsorship
HTC Global Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (361)
2024 (367)
2023 (440)
2022 (314)
2021 (227)
2020 (438)
Funding
Current Stage
Late StageTotal Funding
$1.2MKey Investors
Michigan Economic Development Corporation
2024-12-10Grant· $1.2M
Leadership Team
Gunasekaran Nadar
CHIEF FINANCIAL OFFICER
Girish Arora
Vice President, Financial Services and Insurance
Recent News
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