Foundever · 2 hours ago
Customer Service Representative
Langhorne, PA
Full-time
Onsite
New Grad, Entry Level
$17/hr - $17/hrFoundever™ is a global leader in the customer experience industry, seeking motivated individuals for the position of Customer Service Representative. In this role, you will provide world-class technical customer service support, assisting customers with inquiries and ensuring a positive experience.
AdvertisingConsultingCustomer ServiceOutsourcing
Responsibilities
Strong verbal and written communication skills
Ability to walk customers through troubleshooting steps and provide effective technical support
Ability to multitask and navigate between screens efficiently while assisting customers
Strong problem-solving, empathy, adaptability, and reliability
Document interactions and escalate issues with empathy to enhance customer experiences
Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies, and products
Qualification
Required
Must legally be able to work in the US
Must be at least 18 yrs of age
Highschool diploma or equivalent
The flexibility to work various shifts, including evenings and weekends
Must pass a background check
Strong verbal and written communication skills
Ability to walk customers through troubleshooting steps and provide effective technical support
Ability to multitask and navigate between screens efficiently while assisting customers
Strong problem-solving, empathy, adaptability, and reliability
Document interactions and escalate issues with empathy to enhance customer experiences
Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies, and products
Benefits
100% paid training
Benefits including medical, dental, life, and vision insurance
Employee Assistance Program (EAP)
401k retirement plan with company match
Employee discounts
Referral bonuses
Company
Foundever
Foundever is a customer experience company that offers AI and CX analytics, strategy, design, metaverse, and CX channel solutions.
Founded in 2019
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Michelle Parks
CEO of U.S. Market
Ana Athayde
Chief CX Technology Strategy and Partnerships
Recent News
2025-10-31
Company data provided by crunchbase