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U.S. Renal Care · 3 hours ago

Admissions Coordinator

United States

Full-time

Remote

New Grad, Entry Level

0+ years exp

U.S. Renal Care is a leader in the dialysis industry, committed to a diverse and inclusive workforce. The Admissions Coordinator plays a pivotal role in facilitating the admissions process for patients seeking renal care services, ensuring excellent customer service and a seamless admission experience.

BiotechnologyHealth CareMedical

Responsibilities

Patient Referral Processing: Responsible for actively working to place patients and collecting documentation, emails and faxes from referral sources for assigned markets or referrals. Obtain all required patient, insurance, clinical documentation. Review and index all records on the referral within U.S. Renal Care's admissions application. Schedule patients and place in desired U.S. Renal Care facilities

Communication: Effectively communicates with referral sources, patients and their families, and other healthcare professionals to provide information about U.S. Renal Care services, admission requirements, and the overall process. Ensure all communication has taken place and has been documented, including with Discharge Planners, clinic teammates, physicians, insurance verification team, financial services advisors, and patients while following all company admission policies and procedures

Documentation: Obtain all State, Federal and clinical documentation required for admission. Assure all admissions documentation and other pertinent information is scanned and indexed into the EMR system. Daily documentation of conversations with internal and external stakeholders on open referrals

Collaboration: Work with referral sources, facility teammates and other internal and external stakeholders to coordinate patient care and address specific needs during the admissions process

Problem Resolution: Address and solve any issues and concerns related to the admissions process, working proactively to enhance the overall referral source and patient experience

Customer Service: Provide exceptional customer service, answering inquiries, and offering support to patients, referral sources, and US Renal Care team members throughout the admissions process

Compliance: Adhere to policies and procedures regulations regarding HIPAA and Electronic Patient Health Information (EPHI). Maintain a working knowledge of all State and Federal requirements for dialysis admissions

Performance Metrics: Meet and exceed established performance metrics including productivity, minimal errors, referral combination, total time for patient admission, and percent of new referrals started

Complete all duties specific to your market or requested by the Admissions leadership team

Assist as needed to perform other related duties and special projects as required

Qualification

Patient registrationMedical terminologyHealth insurance knowledgeMicrosoft Office SuiteCustomer serviceProblem resolutionCollaborationDocumentation

Required

High School diploma or equivalent

Demonstrated knowledge of medical terminology

Knowledge of various health insurance programs

Intermediate to Advanced skills in Microsoft Office Suite, specifically Word, Excel, Outlook, and general working knowledge of Internet for business use

Ability to work in a fast-past, deadline driven environment