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Coastal States Bank · 1 hour ago

Assistant Branch Manager

Sun City - Bluffton, SC 29909

Full-time

Onsite

Mid Level

3+ years exp

Coastal States Bank is seeking an Assistant Branch Manager I to support the Branch Manager in daily operations, staff leadership, and client service excellence. This role involves overseeing branch operations, ensuring compliance, and providing expert support for consumer and business banking needs.

BankingFinanceFinancial Services

Responsibilities

Uphold CSB Consistent Client Service Standards e.g., greet and acknowledge every client timely both walk-in and telephone; communicate clear expectations; offer refreshments and ensure the coffee bar is clean and stocked

Provide knowledgeable support across all CSB products and services, including Online Banking, Mobile Deposit, Zelle, Digital Wallet, and Card Hub

Answer all incoming calls by the third ring and provide timely follow-up on unresolved issues

Assist clients with opening, maintaining, and closing accounts (DDA, Savings, Money Market, Safe Deposit Boxes)

Issue, activate, and support debit cards (in-branch printing or ordered by mail); educate clients on digital card management

Process address changes across applicable systems and coordinate with support teams for special account types (IRA, loan)

Process Stop payments

Place check orders for both Consumer and Business Accounts

Oversee and perform teller transactions; balance drawers, ATMs, TCRs, and vault

Process cashier’s checks, foreign currency exchange, savings bond redemptions, night drop, and domestic/foreign wires

Ensure CTR completion, BSA/KYC compliance, and proper ID/documentation collection

Open and maintain consumer accounts (DDA, SAV, MMK, CDs); complete maintenance for signers, POA, ownership changes, beneficiaries, and updates

Issue and manage debit cards; troubleshoot mobile deposit, Zelle, Bill Pay, and digital banking issues

Respond to fraud alerts and assist clients with fraud resolution

Open and manage basic and complex business accounts; review and approve documentation

Take and process loan applications (HELOCs, small business); gather and verify documentation

Identify Treasury Management opportunities and coordinate referrals with TM officers

Conduct outbound calls for client retention and growth

Mentor and support RB I–III team members

Manage day-to-day branch operations in the absence of the Branch Manager

Oversee completion of daily tasks: partner emails, NSF decisions, non-post reviews

Ensure completion of monthly, semi-annual, and annual audits

Exercise wire approval authority within policy limits

Ensure the branch maintains strong operational soundness and audit readiness

Resolve escalated client issues and complaints

Originate loans, including HELOCs, consumer loans, and small business loans

Supports Branch Manager by collecting loan documentation and answer client loan product and life cycle questions

Reinforce a culture of client-first service and operational accuracy

Work with the team to deliver client satisfaction metrics by instilling ownership and accountability

Supervise branch team members; provide daily guidance and coaching

Observe staff performance for growth and training opportunities

Use training checklists and proficiency scorecards to review employee progress

Assist Branch Manager with staff performance evaluations

Collaborate with Branch Manager to create and manage staffing schedules

Support market coverage needs by assisting with staffing at other branches

Distribute and monitor team outbound calling assignments

Participate in networking, external calling, and community outreach efforts

Support Branch Manager in developing and executing branch call plans

Qualification

Retail banking experienceLoan originationClient service excellenceBanking systems proficiencyStaff leadershipCommunication skillsOrganizational skillsCritical thinkingAdaptabilityTeamwork

Required

High school diploma or equivalent required

Full proficiency in all Relationship Banker responsibilities (RB I–III)

Advanced knowledge of loan products, payment options, servicing processes, and client guidance throughout the loan lifecycle

Ability to initiate and process loans

Ensures accurate documentation

Assists with servicing inquiries

Provides expert support for consumer and business banking needs

Expanded oversight of branch operations, audits, scheduling, staff coaching, and client issue resolution

Acting as the branch's operational leader in the Branch Manager's absence

Ensures compliance, efficiency, and alignment with CSB's Core Values: Character, Commitment, Service, Trust, and Community

Uphold CSB Consistent Client Service Standards

Provide knowledgeable support across all CSB products and services

Answer all incoming calls by the third ring and provide timely follow-up on unresolved issues

Assist clients with opening, maintaining, and closing accounts (DDA, Savings, Money Market, Safe Deposit Boxes)

Issue, activate, and support debit cards

Process address changes across applicable systems

Process Stop payments

Place check orders for both Consumer and Business Accounts

Oversee and perform teller transactions

Process cashier's checks, foreign currency exchange, savings bond redemptions, night drop, and domestic/foreign wires

Ensure CTR completion, BSA/KYC compliance, and proper ID/documentation collection

Open and maintain consumer accounts (DDA, SAV, MMK, CDs)

Issue and manage debit cards

Respond to fraud alerts and assist clients with fraud resolution

Open and manage basic and complex business accounts

Take and process loan applications (HELOCs, small business)

Identify Treasury Management opportunities and coordinate referrals with TM officers

Conduct outbound calls for client retention and growth

Mentor and support RB I–III team members

Manage day-to-day branch operations in the absence of the Branch Manager

Oversee completion of daily tasks

Ensure completion of monthly, semi-annual, and annual audits

Exercise wire approval authority within policy limits

Ensure the branch maintains strong operational soundness and audit readiness

Resolve escalated client issues and complaints

Originate loans, including HELOCs, consumer loans, and small business loans

Supports Branch Manager by collecting loan documentation

Reinforce a culture of client-first service and operational accuracy

Work with the team to deliver client satisfaction metrics

Supervise branch team members

Provide daily guidance and coaching

Observe staff performance for growth and training opportunities

Use training checklists and proficiency scorecards to review employee progress

Assist Branch Manager with staff performance evaluations

Collaborate with Branch Manager to create and manage staffing schedules

Support market coverage needs by assisting with staffing at other branches

Distribute and monitor team outbound calling assignments

Participate in networking, external calling, and community outreach efforts

Support Branch Manager in developing and executing branch call plans

Responsible for the timely completion of all required compliance training

Complies as required with relevant Bank policies and procedures related to BSA

Proficient in operating computers and calculators with accuracy and efficiency

Must have excellent customer relation skills

Preferred

Some college preferred

Minimum of 3 years of progressive retail banking, cash handling experience, account servicing, HELOC origination and processing, treasury solutions, and business banking is preferred

Proficient with use of technology, including banking systems that include Premier UI, Mantl, Verafin, CheckFree

Strong interpersonal and communication skills are preferred

Experience in leading and mentoring peers

Detail oriented with strong organizational and critical thinking skills

Comfort with digital banking tools and ability to educate clients on their use

Knowledge of a wide range of Microsoft Office software applications is preferred