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AECOM · 1 hour ago

Senior Manager – Process Intelligence & Discovery

Austin, TX

Full-time

Hybrid

Senior Level, Lead/Staff

$160K/yr - $190K/yr

10+ years exp

AECOM is a global infrastructure consulting firm dedicated to delivering a better world. They are seeking a Senior Manager – Process Intelligence & Discovery to lead the identification, analysis, and qualification of business processes that support automation and AI outcomes, while managing a team of Process Specialists and facilitating cross-functional collaboration.

Civil EngineeringConstructionConsultingEnergyGovernmentInformation Technology

No H1B

Responsibilities

Lead the organization’s process discovery and intelligence practices, including standards, templates, and BPMN 2.0 modeling expectations

Run structured intake, triage, and qualification of automation and AI opportunities using defined scoring and evaluation frameworks

Produce high-quality opportunity briefs, documenting workflows, dependencies, value hypotheses, and complexity indicators

Partner with Product Management to shape sequencing and roadmap alignment and contribute structured inputs to business case development

Support Solution Architects and Engineering Pods by providing clear process-level context, including rules, handoffs, exceptions, and decision logic

Analyze workflows to identify inefficiencies, recurring patterns, and standardization opportunities suited for automation or agentic AI

Maintain the process repository, ensuring accurate taxonomy, metadata, versioning, and searchability

Manage, mentor, and develop a team of Process Specialists, establishing quality standards and consistent operating rhythms

Facilitate discovery workshops, SME interviews, and cross-functional review sessions

Partner with Value Realization and Observability teams to refine discovery methods using insights from operational data

Qualification

Process analysisBPMN 2.0Automation discoveryOperational workflowsAnalytical thinkingTeam leadershipValue-stream taxonomiesLean Six SigmaFacilitation skillsCollaborationMentoringDocumentation

Required

Bachelor's degree and 10+ years in process analysis, engineering, BPM, operational excellence, or automation discovery or demonstrated equivalency of experience and/or education, including 2+ years of leadership

Experience leading teams or managing structured discovery efforts

Proficiency in BPMN 2.0 and experience with process or task mining tools

Familiarity with operational workflows in HR, IT, Finance, or related areas

Experience supporting automation, workflow, or AI-driven transformation

Strong analytical thinking, facilitation skills, and the ability to create clarity in complex environments

Proven ability to work collaboratively with Product, Architecture, Engineering, and business stakeholders