Pinehurst Resort · 6 hours ago
Front Desk Clerk-Carolina-Full Time
Pinehurst, NC
Full-time
Onsite
New Grad, Entry Level
0+ years expPinehurst Resort has been welcoming guests for over a century, emphasizing a culture of genuine hospitality and inspired innovation. The Front Desk Clerk is responsible for efficiently checking in and out guests while providing a positive and friendly experience.
GolfHospitalityResorts
Responsibilities
Efficiently and accurately checks in/out guests through face to face verbal and written communications and computer
Resolves guests’ complaints and problems in a positive, caring and friendly manner
Maintains appropriate records accurately
Have a thorough knowledge of package plans, special promotions; understand breakdown of packages; know what specific charges and taxes apply to what parts of the package
Be knowledgeable of all reports
Act as cashier for guests; obtain bank; count and verify contents and audit
Be able to direct guests to all resort facilities (Golf courses, Condos, Manor Inn, Holly Inn, Carolina Hotel, Beach Club, etc)
Understand all aspects of the resume book (group dates, billing instructions, arrival times, group VIPs, etc.)
Understand posting of all charges
Answer telephone using guest name and how to transfer calls to other departments
Know hours of operation of all outlets and facilities
Know daily resort availability, due outs and arrivals
Be aware of uniform regulations, be neat and professional looking at all times
Present yourself in a congenial and pleasant way towards guests and other employees
Realize it may be necessary to work different shifts each day to accommodate business demands
Keep work areas clean and organized during scheduled work shifts
Ensure interaction with guests is professional and ethical at all times
Immediately report to the Front Desk Manager any attempt by outside vendors to solicit through the Front Desk
Never accept from an outside vendor or distribute for an outside vendor any passes, discount coupons or other collateral
Never accept any form of compensation from an outside vendor in return for recommending or promoting their business
Ensure that the bank is secured and is not left unattended or open for access by others who are not approved to access the bank
Responsible for accurately counting cash received and disbursed and for making accurate change when needed
Qualification
Required
High school diploma or general education degree (GED)
Minimum of 6 months related experience; or an equivalent combination of education and experience
Efficiently and accurately checks in/out guests through face to face verbal and written communications and computer
Resolves guests' complaints and problems in a positive, caring and friendly manner
Maintains appropriate records accurately
Have a thorough knowledge of package plans, special promotions; understand breakdown of packages; know what specific charges and taxes apply to what parts of the package
Be knowledgeable of all reports
Act as cashier for guests; obtain bank; count and verify contents and audit
Be able to direct guests to all resort facilities (Golf courses, Condos, Manor Inn, Holly Inn, Carolina Hotel, Beach Club, etc)
Understand all aspects of the resume book (group dates, billing instructions, arrival times, group VIPs, etc)
Understand posting of all charges
Answer telephone using guest name and how to transfer calls to other departments
Know hours of operation of all outlets and facilities
Know daily resort availability, due outs and arrivals
Be aware of uniform regulations, be neat and professional looking at all times
Present yourself in a congenial and pleasant way towards guests and other employees
Realize it may be necessary to work different shifts each day to accommodate business demands
Keep work areas clean and organized during scheduled work shifts
Ensure interaction with guests is professional and ethical at all times
Immediately report to the Front Desk Manager any attempt by outside vendors to solicit through the Front Desk
Never accept from an outside vendor or distribute for an outside vendor any passes, discount coupons or other collateral
Never accept any form of compensation from an outside vendor in return for recommending or promoting their business
Ensure that the bank is secured and is not left unattended or open for access by others who are not approved to access the bank
Responsible for accurately counting cash received and disbursed and for making accurate change when needed
The employee is required to stand
The employee is occasionally required to walk
The employee must occasionally lift and/or move up to 10 pounds
Specific vision abilities required by this job include close vision, distance vision, and color vision
Company
Pinehurst Resort
Pinehurst Resort is a golf resort in Pinehurst, North Carolina.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
William "Scott" Baumgartner
Employee Partner
Recent News
2025-12-26
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2025-09-12
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2025-04-22
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