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Sprout · 1 hour ago

Ai Automation Specialist - Client Success

United States

Full-time

Remote

New Grad, Entry Level

Sprout is a global IT hardware retirement provider focused on efficient IT asset disposition for enterprise clients. They are seeking an AI Automation Specialist to enhance their Customer Success organization by automating repetitive workflows and integrating systems, ultimately improving productivity and customer experience.

ElectronicsInformation TechnologyRecycling

Hiring Manager

Austin Felice, PRC

Responsibilities

Map customer success and service workflows end-to-end to identify friction points and automation opportunities

Build and maintain automations using tools like Zapier, Make, Airtable, HubSpot, Slack workflows, or custom GPTs and APIs

Prototype and deploy internal GPTs or agents to handle repetitive communication, reporting, and follow-up tasks

Integrate data flows between CRM, support, logistics, and reporting systems to reduce manual data entry and improve accuracy

Collaborate with Customer Success Managers to understand recurring processes (e.g., onboarding, SLA reporting, asset tracking) and develop digital solutions

Measure and report automation impact in terms of time saved, accuracy, and customer experience improvement

Document automations and maintain version control for scalability and knowledge sharing

Qualification

AI tools experimentationWorkflow automationAPI integrationPythonNo-code platformsCollaboration skillsCommunication skillsProblem-solving

Required

Deep curiosity about AI and how it transforms work. You experiment constantly with new tools (ChatGPT, Claude, Relevance AI, AgentOps, etc.)

Demonstrated experience automating workflows—could be in Zapier, Python, Apps Script, Notion, Airtable, Retool, or similar

Comfort connecting APIs and thinking about how systems communicate

A builder's mindset: rapid iteration, testing, and deployment over perfect planning

Strong collaboration and communication skills; you make complex tech accessible to non-technical teammates

Bias toward simplicity and scalability—you design for humans, not just code

No specific degree or years of experience required—we care about results and curiosity

Company

Sprout

Sprout discovers a new level of IT Asset Disposition (ITAD) & Electronics Recycling Solutions.

Founded in 2014

Statesville, North Carolina, USA

201-500 employees

https://www.sproutup.com

Funding

Current Stage

Growth Stage

Total Funding

unknown

2025-01-09Acquired

2019-10-24Private Equity

Leadership Team

Shelly Li

CEO

Matthew Cranford

Chief Operating Officer

Company data provided by crunchbase