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Sentry · 2 hours ago

Claims Representative Entry Level-Goldsboro

Goldsboro, NC

Full-time

Hybrid

New Grad, Entry Level

Sentry is a leading mutual insurance company recognized for its strong financial standing and commitment to employee satisfaction. As a Claims Representative Entry Level, you will lead claim investigations, assess liability, and ensure fair resolutions for policyholders while developing investigative skills and complying with industry regulations.

Insurance

Responsibilities

Gain knowledge to verify coverage, compensability, and reasonable payments by thoroughly reviewing the policy, reviewing accident details, and other pertinent information related to the claim

Develop investigative claims skills by taking and reviewing recorded statements from involved parties and witnesses, reviewing police reports, and other pertinent evidence

Build knowledge to evaluate claims exposure appropriately, establishing timely reserves

Comply with industry regulations, legal requirements, and internal company policies through thorough documentation of all decisions, correspondence, and discussions that occur throughout the life cycle of the claim

Support customers with empathy and understanding, assisting them through difficult situations and effectively communicating the claims process, ongoing claim status, and decisions, including the reasoning behind them

Ability to obtain and maintain state licensing requirements

Qualification

Claims investigationInsurance knowledgeCustomer service experienceTechnological aptitudeEffective communicationTime management

Required

Bachelor's degree or equivalent work experience

Ability to professionally communicate verbally and in writing

Ability to exercise effective time management skills

Shows technological aptitude

Ability to obtain and maintain state licensing requirements

Associate must have the ability to travel as necessary to satisfactorily complete their job responsibilities as assigned

Preferred

Previous insurance related and/or customer service experience

Benefits

Flexibility through a scheduled Hybrid work model

Meal Subsidy available for associates who report to an office

401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting

Tuition Reimbursement program

Generous Paid-Time Off plan

Volunteer-Time off

Group Medical, Dental, Vision, Life insurance

Parental leave

Health and Wellness benefits

Well-being and Employee Assistance programs

Sentry Foundation gift matching program

Company

Sentry

Glassdoor3.5

In 1904, members of the Wisconsin Retail Hardware Association founded their own insurance company—one built on mutual support, shared strength, and a commitment to service.

Founded in 1904