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Cortland · 9 hours ago

Community Relations Manager - Cortland Hickory Hollow

US-TN-Antioch

Full-time

Onsite

Mid Level

3+ years exp

Cortland is a recognized leader in the multifamily sector, focused on performance and innovation. The Community Relations Manager will lead initiatives to enhance resident experiences and manage business operations for multifamily apartment communities.

ConstructionHome RenovationProperty ManagementReal Estate

Responsibilities

Provide excellent customer service while maintaining the highest standards of courtesy, respect, and sensitivity for resident service and engagement

Directly assist the multi-site Community Manager in leading a team in their daily activities to ensure compliance with company and government policies, procedures, and expectations including safety, OSHA compliance, and Fair Housing guidelines

Perform regular community inspections, i.e., vacancies, make-ready apartments, models as well as conducting move-in and move-out inspections

Regularly inspect the property for community policy violations, needed repairs and overall appearance, and resolve concerns timely

Manage and maintain vendor relationships

Assist the community’s COE with accepting move out notices, service requests, resident transfers and other in-person resident needs

Partner with your COE to keep your finger on the pulse of resident satisfaction levels to ensure we are delivering everything our residents expect and beyond

Continuously monitor Funnel for incoming tasks assigned by your COE and ensure timely completion and schedule follow-ups where necessary

Greet and communicate with walk-in prospective residents

Process in-person rental payments

Deliver notices to residents as needed

Review performance management dashboards that measure renewal rates, resident satisfaction, move-ins/move-outs, traffic activity, closing ratios, application statuses, and other key community metrics

Establish, manage, and maintain marketing programs and social media presence

Guide your team in the creation of meaningful resident experience programs by creating tactical plans and evaluating community performance

Inspire your community colleagues to continually strengthen resident event strategies

Partner with teams from other communities to deepen the company’s relationship with residents and achieve resident retention goals

Qualification

Property ManagementCustomer ServiceSales ExperienceMicrosoft Office SuiteAnalytical SkillsMultitaskingFunnel ProficiencyOneSite ProficiencyRealPage ProficiencyCommunication SkillsAttention to DetailProblem-Solving Skills

Required

Bachelor's degree or equivalent industry / customer service experience required

Experience in sales and customer service

Excellent written and verbal communication skills

Stellar attention to detail and organization skills

Strong analytical, critical thinking and problem-solving skills

Able to multitask and meet deadlines in a timely and organized manner

Proficiency in Microsoft Office Suite, Funnel, OneSite and RealPage applications

Flexibility to work weekends and/or extended hours as needed

Preferred

3+ years of Property Management experience preferred

Company

Cortland

Glassdoor3.7

Cortland® is a product-to-people, multifamily real estate investment, development, and management company that in-sources most of its multifamily development, design, construction, renovation, management, and ownership functions – all with the goal of providing residents excellent, hospitality-driven living experiences.

Founded in 2005

Atlanta, Georgia, USA

1001-5000 employees