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UNC Health · 3 hours ago

HCS IT Business Analyst Sr - UNC Caldwell - Lenoir NC

Lenoir, NC

Full-time

Onsite

Mid, Senior Level

$33.37/hr - $47.97/hr

4+ years exp

UNC Health is an inclusive organization with over 40,000 teammates dedicated to improving health and well-being in their communities. The Senior IT Business Analyst serves as a liaison between the business community and IT, providing technical solutions and analyzing operations to enhance customer-oriented business solutions.

Addiction TreatmentHealth CareHealth DiagnosticsHospitalNon ProfitWellness

Responsibilities

Analyzes user requirements, procedures, system capabilities and issues to automate processing or to improve existing system flow by working directly with departments within the organization to understand business processes, analyze current operational procedures, identify and resolve issues, and learn specific system requirements and specifications

Assist in the business process redesign and documentation as needed for new technology. Prepares educational/ instructional materials (system documentation, workflow/program flowcharts) to document business processes and system information. Participates in implementation of new and updated technology projects throughout the organization

Collaborates with IT support to provide exemplary customer service to all business units

Documents and validates software/business requirements and communicates with organizational project teams to ensure system development, specification, requirements and implementation supports the department practices and workflow efficiency

Interface with external vendors to support the implementation and development and delivery process of enterprise projects

Participates and facilitates on project teams in the evaluation of systems (e.g. enterprise) to ensure business requirements are standardized across the health system based on best practices and regulatory compliance and business needs for technology

Participates in testing (user acceptance testing (UAT), post production analysis) directing end-user involvement in testing, piloting with end-users to develop and execute test plans, including the creation/revision of test scripts

Provides input as it relates to process improvements and gains consensus from committees and business units to develop an understanding of prioritization of requirements and facilitate business needs for technology on enterprise level projects. Improves work processes by applying standard methodologies for business and clinical

Provides mentoring and support in the problem management process to evaluate reported defects/problems, performing simple diagnostics to either resolve issues or obtain diagnostics to assist in investigating, identifying ways to resolve issues and recommends improvement

Reviews computer system capabilities and workflow to determine if requested application or modification is possible within existing systems

Qualification

Business analysisProject managementAnalytical skillsCommunication skillsTeam collaboration

Required

Bachelor's degree in Computer Science, Information Systems Management or related field (or equivalent combination of education, training and experience)

If a Bachelor's degree: Four (4) years of experience as a business analyst or project manager

If an Associate's degree: Six (6) years of experience as a business analyst or project manager

If a High School diploma or GED: Eight (8) years of experience as a business analyst or project manager

Excellent analytical and communication skills

Ability to work well in a team environment

Demonstrated ability to successfully manage multiple tasks simultaneously

Highly responsive to internal customers