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SEKO Logistics · 2 hours ago

Customer Service Rep

Miami, FL

Full-time

Onsite

New Grad, Entry Level

$17/hr - $25/hr

SEKO Logistics is an innovative provider of logistics services with a global presence. They are seeking a Customer Service Representative to address customer needs, resolve service issues, and maintain accurate customer records.

Enterprise Software

Responsibilities

Addressing day to day customer needs and requests

Conduct should be professional with good communication skills. Professional phone and email manner and communication skills

Extreme attention to detail and ability to multitask on several projects or customer requests/orders

Working with operations to resolve customer service issues

Assisting with customer billing issues

Ensuring vendor information is complete in the system

Maintains customer records by updating account information

Preparing shipping documents (i.e. – Labels/Compliance labels, BOL’s, etc.)

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Contributes to team effort by accomplishing related results as needed

Cross training as required

Balances team and individual responsibilities and identifies and resolves problems in a timely manner

Participate in the development of a safe and healthy workplace. Comply with instructions given for their own safety and health and that of others, in adhering to safe work procedures. Co-operate with management in its fulfilment of its legislative obligations

Other duties as assigned by management

Qualification

Warehouse Management SystemsMicrosoft OfficeData entry skillsCommunication skillsBilingual

Required

Ability to use Warehouse Management Systems (WMS)

Basic proficiency in Microsoft Office, internet, web-based and job specific software applications

Accurate typing and data entry skills and ability to generate routine reports

Ability to add, subtract, multiply and divide

Communication skills include responding promptly and professionally to customer needs, effectively presenting information one-on-one or in small group situations and basic written correspondence

Balances team and individual responsibilities and identifies and resolves problems in a timely manner

Must be able to read, write and speak English fluently

High School Diploma or GED equivalent required

Prior experience in customer service, warehousing, shipping and receiving a plus

Preferred

Bi-lingual is a plus, but not required

Benefits

Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account (IL only), Flexible Spendings Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Accident, Critical Illness and hospital indemnity program, Life Insurance, AD&D, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)

Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave)

Retirement Benefits: Contributory Savings Plan (401k).