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UNC Health · 2 hours ago

HCS Desktop Support Specialist

Morrisville, NC

Full-time

Onsite

New Grad, Entry Level

$21.40/hr - $30.76/hr

0+ years exp

UNC Health is an inclusive organization with over 40,000 teammates, dedicated to improving the health and well-being of the communities they serve. The HCS Desktop Support Specialist is responsible for the installation, configuration, management, and support of desktops and portable computers, ensuring end-user productivity through effective problem resolution.

Addiction TreatmentHealth CareHealth DiagnosticsHospitalNon ProfitWellness

Responsibilities

Assists in ensuring network security by enforcing passwords, installing virus protection software, encryption technology. Adheres to policies and procedures, creating user-profiles, administers files and folders security and storage capacity

Manages desktop peripheral inventory and assists with asset management. Maintains accurate records for device changes. Updates the inventory system whenever a computer is installed or relocated to provide accurate information

Participates in evaluating products in compatibility, flexibility, and ease of use including the design of application options with mainframe applications

Performs installation and configuration of hardware and software applications

Provides customers with technical support and incident resolution related to hardware and software. Provides initial training to familiarize the customer with the operation of the system. Performs desktop moves in a timely manner, based on user/organization needs

Qualification

Desktop supportHardware installationSoftware configurationNetwork securityMulti-taskingCustomer serviceCommunication skillsTeamwork

Required

Associate's degree in Computer Science, Information Systems Management or related field (or equivalent combination of education, training and experience)

If an Associate's degree: No prior experience required

If a High School diploma or GED: Two (2) years of relevant experience

Excellent communication skills

Ability to work well in a team environment

Demonstrated ability to successfully manage multiple tasks simultaneously

Highly responsive to internal customers