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Stratus · 2 hours ago

Service Manager, Brand Maintenance

Mentor, OH

Full-time

Onsite

Entry Level

$44K/yr - $46K/yr

1+ years exp

Stratus is the market leader in brand implementation and maintenance, transforming how national brands connect with their customers. The Service Manager is responsible for managing work orders in the Repair and Maintenance department, ensuring customer expectations and departmental goals are met while serving as the primary point of contact for customer communications.

EnergyFacilities Support Services

Work & Life Balance

Responsibilities

Independently manage and prioritize work orders to meet deadlines and performance targets (profitability and SLA metrics)

Understand each customer’s requirements, scope, and processes to ensure service excellence and high satisfaction levels

Maintain proactive communication with customers, field partners, self-performing technicians, and internal departments throughout the work order lifecycle

Utilize ERP systems and other technology tools to monitor and manage work order status and progress

Coordinate with client-required third-party systems and internal support teams (Estimating, Supply Chain, Graphics, Field Partner Management) to ensure smooth work order progression

Review and validate estimating, graphic, and sourcing requests to ensure accuracy and compliance with established procedures

Analyze field partner feedback and apply critical thinking to resolve customer issues promptly

Participate in internal and external meetings regarding customer accounts, performance analytics, and continuous improvement initiatives

Ensure adherence to department policies and procedures while maintaining personal accountability through ongoing training and development

Complete all required documentation, including work orders and related paperwork, and manage additional assignments as directed by the Account Manager

Qualification

ERP systemsProject managementMicrosoft OfficeTime managementProfessional communicationCritical thinkingCollaboration

Required

Strong focus on productivity, a positive attitude, and a collaborative team spirit

Excellent time management, organizational skills, and the ability to prioritize tasks effectively

Working knowledge of industry standards and best practices

Proficiency in Microsoft Office, with advanced Excel skills preferred

Ability to thrive in a fast-paced environment, make decisive and confident decisions, and handle pressure

Self-motivated, with strong independent judgment and attention to detail

Professional communication skills (both written and verbal) and effective negotiation abilities

High School Diploma or equivalent required; additional college coursework or degree is a plus

Minimum of one year of office experience is preferred

At least 6+ months of relevant industry or project management experience is desired

Ability to remain calm and focused under pressure and meet tight deadlines

Prolonged periods of computer work; must be comfortable with extended screen time

Flexibility to work outside standard business hours as needed to support business operations

Preferred

Advanced Excel skills

Benefits

Medical, Dental, Vision coverage options

Flexible Spending & Health Savings Accounts

Company paid Life Insurance

401k with Employer Contribution

Company paid Short/Long Term Disability

Generous Paid Time Off program + Holidays

Career Growth Opportunities and Career Mapping

Additional perks including Pet Insurance, Employee Assistance Program, Educational Assistance Program, Identity Theft Protection, Critical Illness Plans, Commuter Benefits and various employee discount offerings from our Vendors