Guardant Health · 2 hours ago
Client Services Associate
United States
Full-time
Remote
New Grad, Entry Level
0+ years expGuardant Health is a leading precision oncology company focused on guarding wellness and giving every person more time free from cancer. The Client Services Associate (CSA I) plays a pivotal role in delivering exceptional client and patient experiences by resolving inquiries, driving process improvements, and supporting the sales and laboratory operations teams.
BiotechnologyHealth CareHealth DiagnosticsOncologyTherapeutics
Responsibilities
Serve as the primary point of contact for escalated or complex client inquiries, responding promptly and professionally via phone, email, and web
Drive territory growth and retention by resolving cases with urgency, accuracy, and a high degree of customer satisfaction
Maintain comprehensive and precise documentation of all communications, follow-up activities, and resolution steps in Salesforce and LIMS
Ensure strict adherence to SOPs, quality standards, and compliance requirements while identifying opportunities to streamline processes
Independently manage order workflows, proactively engaging with healthcare professionals to gather missing or critical information to ensure accurate order fulfillment
Collaborate with Clinical Laboratory, Commercial, and Operations teams to troubleshoot issues and implement scalable solutions
Manage the release, correction, and re-delivery of patient reports with a focus on timeliness and accuracy
Leverage Salesforce and integrated systems to track, manage, and communicate case progress effectively
Qualification
Required
High school diploma or equivalent required, along with relevant experience
Proven proficiency using Salesforce.com and Microsoft Office Suite
Excellent written and verbal communication skills
Strong computer skills, preferably in a Mac environment
Ability to multitask and manage multiple projects independently, demonstrating good judgment and self-discipline
Experience working effectively in a collaborative team environment
Flexibility regarding working hours based on operational needs
A background screening including criminal history is required for this role
Preferred
Bachelor's degree preferred
0-2+ years experience working with customers within biotech, life sciences, diagnostics, or healthcare sectors is highly preferred
Bilingual in English and Spanish is a plus
Company
Guardant Health
Guardant Health is a precision oncology company that uses blood tests, data sets, and analytics to provide treatment to cancer patients.
1001-5000 employees
H1B Sponsorship
Guardant Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (38)
2024 (50)
2023 (40)
2022 (72)
2021 (57)
2020 (29)
Funding
Current Stage
Public CompanyTotal Funding
$2.53BKey Investors
Baillie GiffordSoftBank Vision FundOrbiMed
2025-11-05Post Ipo Equity· $284.4M
2025-11-05Post Ipo Debt· $350M
2023-12-21Post Ipo Equity· $90.7M
Leadership Team
AmirAli Talasaz
Co-founder and Co-Chief Executive Officer
Helmy Eltoukhy
Chairman and Co-Chief Executive Officer
Recent News
felicis.com
2025-12-30
2025-12-18
Company data provided by crunchbase