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First Community Bank · 4 hours ago

Branch Manager I

Christiansburg,VA,US

Full-time

Onsite

Senior Level

7+ years exp

First Community Bank is committed to enhancing community banking experiences, and they are seeking a Branch Manager I to lead their retail branch operations. The role involves managing staff, ensuring compliance with banking regulations, and improving customer service while meeting financial objectives.

BankingFinanceFinancial ServicesWealth Management

Responsibilities

Oversee the daily activity of the retail branch by adequately staffing and scheduling the branch, coaching teammates, and measuring performance and client satisfaction on a regular and recurring basis by utilization of the various reporting tools provided by Business Intelligence

Ensure that all the Bank’s policies, procedures, and regulatory guidelines are strictly complied with in the process of performing duties

Ensure the customers’ confidential information is properly protected and only used for official purposes

Improve customers’ banking experience by ensuring that the customers are attended to promptly and all their banking challenges are resolved without delay

Lead the LIFT initiative with your staff by actively coaching, mentoring, certifying, and role playing with team to ensure greater understanding of the sales approach and more seamless delivery

Continually review KPI Dashboard results with employees, coaching to ensure their team is engaged and changing habits to positively impact the KPI results

Accountable for mystery shops in the branch and analyzation of each providing feedback to those shopped to reinforce the positive results while also offering advice on improvement for areas that need improvement

Consult customers on consumer loan options and explain their terms, process consumer loan applications with accuracy, understand and discuss debit rations and consumer credit report with customers, ensure proper loan documentation is received for consumer non-real estate loans by understanding each transaction and what is required for lien perfection. In the event a lien is not perfected timely, bring resolution quickly to the outstanding item

Meet or exceed budgeted expectations of retail non-interest branch income by setting expectations for fee collections, interchange by debit card penetration, NSF by monitoring clients making decision, and by reviewing waiver trends and tolerances

Ensure and track that retail team members are making qualified referrals to banking partners such as Wealth, Bearing Insurance, Mortgage, Commercial, and Treasury Services

Expand technology penetration of retail clients by pro-actively mentoring and coaching retail staff. These include mobile banking, e-statement enrollment, and further utilization of ATMs/ITMs. Ensure employee adoption and utilization of these services which results in a much deeper understanding of the product or delivery channel. Certify employee education, usage, and customer advocacy skills of electronic convenience channels on a regular basis as required by management

Ensure the branch is completing all the daily, weekly, monthly, quarterly, and annual duties as outlined in the Branch Operational Duties document

Ensure the branch is operating in a sound manner validated by audits conducted by the Internal Audit team

Ensure that deposit exceptions are minimal and addressed quickly after identifying. Provide coaching and training to enhance the accuracy of account opening that results in a more professional client experience

Constantly seek to grow existing team’s expertise by consistently meeting and reinforcing goals and objectives

Lead the education based CRA effort for your branch by understanding and implementing a program that can be delivered to the community. Document and record these efforts to ensure they are consistent with First Community Bank’s commitment to our communities through CRA

Ensure Personal Development Plans are being assigned and completed in a timely manner to ensure the new hire is receiving the best possible trainee experience

Complete training, as assigned, within the expected timeframes

All employees are expected to support First Community Bank’s mission, vision, and values by exhibiting commitment to the Company Standards of Conduct and executing to the fullest extent possible the duties detailed within this job description

Qualification

Retail bank experienceManagement experienceCustomer serviceBanking platforms proficiencyOffice software proficiencyVerbal communicationWritten communicationAttention to detail

Required

Bachelor's degree in related field or equivalent education and experience

Seven years of retail bank experience

Three years of management experience within a bank branch

Proven record of outstanding customer service

Ability to consistently lead by positive example

Demonstrated proficiency using banking platforms and common office software and systems

Strong verbal and written communication skills

Strong attention to detail

Ability to sit in front of a computer for extended periods of time

Ability to travel, as needed

Benefits

Health, vision, and dental insurance

401(k) plan with employer match

Life insurance

Paid vacation days

Holidays

Other time off options

Company

First Community Bank

First Community Bank is a comprehensive banking and financial services company with 67 financial centers located in West Virginia, It is a sub-organization of First Community Financial.

Founded in 1874

Bluefield, Virginia, USA

501-1000 employees