Amazon · 5 hours ago
Programmatic Solutions Consultant - Tech, Programmatic Solutions Consultants
New York, New York, USA
Full-time
Onsite
Mid Level
$86K/yr - $185K/yr
3+ years expAmazon Advertising is dedicated to driving measurable outcomes for brand advertisers and agencies. The Programmatic Solutions Consultant will resolve customer campaign execution issues and provide technical support to enterprise customers, ensuring a high level of service and customer satisfaction.
Artificial Intelligence (AI)DeliveryE-CommerceRetail
Responsibilities
Independently handle complex customer issues by reproducing cases, root cause analysis, and providing prioritization input
Demonstrate deep technical expertise and advanced problem-solving for critical programmatic advertising issues
Serve as an escalation point, owning resolution of the most complex, cross-organizational issues
Communicate directly with internal teams to investigate, define workarounds, and resolve defects
Provide advanced, proactive support across Amazon's advertising tech suite, including AAT, CAPI, ADM, and AMC-AWS Clean Rooms
Prioritize issues using case management tools based on customer impact
Contribute to training and documentation for internal and external users
Automate standard procedures through scripting and data APIs to analyze high-volume transaction data
Proactively identify solutions, communicating trends, and suggesting customer experience improvements
Develop and mentor peers to enhance technical skills in programmatic advertising and troubleshooting
Drive continuous improvement and shape support strategy and technology approach
Identify emerging issues and influence product prioritization through technical investigation
Qualification
Required
3+ years of network and operating system support experience
3+ years of virtualization, orchestration and cloud computing (eg. Hypervisors, VMware, Xen) experience
3+ years of database administration experience
3+ years of software development with object oriented language experience
3+ years of continuous integration and continuous delivery (CI/CD) experience
3+ years of information security and compliance experience
Bachelor's degree in computer science or equivalent, or 3+ years of technical support experience
Preferred
3+ years of technical support experience
Benefits
A full range of medical, financial, and/or other benefits
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
Kleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
2026-01-02
2026-01-01
2025-12-31
Company data provided by crunchbase