Apply on Employer Site

Total Quality Logistics · 2 hours ago

CargoWise Administrator

Tampa, FL

Full-time

Hybrid

Mid Level

$75K/yr - $94K/yr

3+ years exp

Total Quality Logistics is seeking a CargoWise Administrator to be the subject matter expert for their CargoWise One platform. This role involves system administration, workflow customization, and supporting integrations to enhance global operations.

Freight ServiceLogisticsTransportation

Growth Opportunities

Hiring Manager

Rachel Rankin

Responsibilities

Administer and maintain CargoWise One system settings, security profiles and user roles

Configure workflows, dashboards and document packs to align with business processes

Support and troubleshoot integrations between CargoWise and other platforms (e.g., Shipment Management Systems)

Collaborate with internal teams to implement automation and process improvements

Conduct user training and maintain documentation for system processes and updates

Monitor system performance, perform audits and ensure compliance with global standards

Manage incident resolution and escalate critical issues to WiseTech as needed

Participate in testing (UAT/SIT) for new features, integrations and system upgrades, including those introduced via WiseTech

Maintain master data and support data integrity across global operations

Oversee EDI/XML data exchanges with carriers, customers and third-party vendors (integration management)

Partner with Finance and Operations to align system configurations with reporting and compliance needs

Qualification

CargoWise One administrationFreight Forwarding ExpertiseCargoWise certificationsSQLAPI-based integrationsWorkflow designProblem-solvingCommunication skillsProject management

Required

Freight Forwarding Expertise

Prior experience with a Freight Forwarder in a CargoWise super admin role, ideally with involvement in integrations, implementations, and system migrations

3+ years of hands-on experience administering and configuring CargoWise One

CargoWise certifications (CCO, CCS, or CCP) highly desirable

Familiarity with SQL and API-based integrations (eAdaptor/eHub experience preferred); Microsoft Power BI knowledge is a bonus

Deep understanding of forwarding operations, including import/export processes and compliance requirements, with the ability to bridge technical system administration and operational workflows

Experience with workflow design, document templates, and security management

Bachelor's degree in information systems, computer science, logistics, or related field

Excellent problem-solving ability, strong communication skills for training and stakeholder collaboration, and proven success managing cross-functional projects