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Hughes Federal Credit Union · 4 hours ago

Member Contact Specialist

Tucson, AZ

Full-time

Onsite

New Grad, Entry Level

$21/hr - $28/hr

0+ years exp

Hughes Federal Credit Union is dedicated to providing a positive difference in our members’ financial lives. In this role, you will be the first point of contact for members, providing assistance with inquiries, account updates, and transactions while ensuring a high level of customer service.

BankingCredit CardsFinancial ServicesNon Profit

No H1B

Responsibilities

Provide timely and effective assistance to members via phone

Meet established call volume goals

Perform member identifications verification in compliance with policies

Accurately resolve inquires or direct members to appropriate departments

Update member contact information and perform account/loan transactions

Identify and recommend credit union products and services to benefit members

Review and resolve after-hour escalation calls and messages

Assist with daily mail and correspondence distribution

Qualification

Customer service experienceFinancial productsCommunication skillsProblem-solving skillsBilingual abilitiesHandle sensitive informationAdapt to fast-paced workflow