Planned Parenthood of Metropolitan Washington, DC, Inc. · 17 hours ago
Medical Assistant (HCA I)
Washington D.C. Metro Area
Full-time
Onsite
Entry Level
$24/hr - $28/hr
2+ years expPlanned Parenthood of Metropolitan Washington DC, Inc. is dedicated to providing quality healthcare and excellent customer service. The Medical Assistant (HCA I) serves as the initial point of contact for clients, performing front desk duties, assisting with clinical tasks, and ensuring adherence to medical standards and guidelines in a customer-centered environment.
Hospital & Health Care
Responsibilities
Display initiative in maintaining an attractive and impeccably clean clinic environment, including public restrooms, waiting areas, lab, exam rooms, and reception area
Ensure the good working condition of office and lab equipment— identifying and reporting malfunctions promptly
Participate in PPMW’s inventory program to ensure adequate and accurate inventory
Participate in all clinic efforts to achieve benchmarks set for excellence of care and productivity
Demonstrate consistent excellent customer service
Greet clients and visitors in a positive, warm, caring, friendly manner
Safeguard the privacy and protected health information of clients in compliance with law and PPMW policies
Ensure that Request for Medical Services and Acknowledgement of Receipt of HIPAA Privacy Information has been signed by the client prior to the provision of care
Participate in PPMW’s Risk and Quality Management (RQM) and Referral Follow-Up programs
Manage flow of clients and visitors in the reception area. Process over the counter sales of medications
Process incoming and outgoing faxes
Record incoming payments according to PPMW policy and procedure guidelines
Maintain adequate inventory of supplies, forms and other items as necessary
Collect and input client registration information
Provide patients with forms and fact sheets essential to the level of services requested
Complete day-end procedures such as preparing deposit and balancing cash drawer according to PPMW policy
Maintain strict cash control
Assess client finances, which may include verifying insurance, health plan authorization, determining grant eligibility, or determining sliding-fee scale status
Ensure that patient visits are initiated, entered and closed in a timely manner
Collect fees per PPMW guidelines, and complete appropriate documentation
Provide general information and patient education
Document phone conversations in patient records as indicated. Facilitate appointment scheduling
Triage and refer calls appropriately
Assign electronic tasks for RN/clinician calls
Disburse contraceptive supplies with correct authorization and documentation
Ensure adequate inventory of supplies at dispensing station
Ensure that prescription labels are present and product inserts are given as indicated
Respond efficiently to requests to telephone/mail/electronic requests for refills
Collect vital signs (blood pressure, pulse, temperature, height, weight) as indicated for client visits
Interview client to attain appropriate information about health history, primary purpose of visit, and needs assessment
Work in conjunction with the clinician, RN, or physician
Complete chart and billing documentation accurately to include all labs performed, supplies given and patient care
Ensure and document that appropriate education/fact sheets are provided for any education provided by the HCA
Ensure that informed consent including review of risk, benefits, and alternatives is obtained and all appropriate forms are completed and signed prior to the provision of any special services/procedures
Set up, maintain, and clean exam rooms for all procedures (leep, colpo, larc, etc)
Maintain adequate inventory of all supplies, promptly alert Center Manager of any supply requests
Audit exam rooms to ensure supplies are stored correctly and used or discarded prior to expiration
Perform venipuncture and finger stick blood collection
Perform basic on-site lab tests such as pregnancy testing, urinalysis, hemoglobin, and Rh typing
Perform rapid-result HIV testing and short-term counseling in compliance with local regulations and CDC procedures
Collect and appropriately prepare and package specimens for transport to off- site laboratories
Maintain lab according to OSHA and CLIA standards and guidelines
Perform routine autoclave maintenance including draining, cleaning, and spore testing
Ensure accuracy of lab logs, including findings and follow-up per protocol
Perform and record all laboratory controls
Participate in laboratory proficiency testing program and annual lab skills competency evaluation
Provide appropriate referrals and information (prenatal care, adoption) to clients who do not desire abortion
Discuss client’s social support and offer additional supports (talk lines, websites, community resources) as indicated
Conduct intimate partner violence (IPV) and reproductive coercion screenings; address positive screenings or refer to RN/clinician/physician
Advise client of all abortion methods appropriate for gestational age
Educate client about desired abortion method, including review of risks and benefits
Ensure that informed consent is obtained, and all appropriate forms are completed and signed
Give and document the appropriate fact sheets for any education provided by the HCA
Offer information about contraception and safer sex to all clients
Prepares rooms before and cleans rooms after procedures, ensuring all materials needed by the clinician are present and ready for use
Assists the client and clinician as needed during the procedure
Supports the client in their immediate post-procedure recovery, including transfer to a monitored recovery area when indicated
Recognizes typical/atypical intra- and post-procedure client status and requests assistance appropriately
Assess client’s pregnancy decision
Qualification
Required
High school diploma, GED or equivalent certification required
Preferred
Certification as medical assistant preferred
Minimum 2 years of customer service or related experience preferred
Family planning experience preferred
Company
Planned Parenthood of Metropolitan Washington, DC, Inc.
Planned Parenthood of Metropolitan Washington, D.C.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Cathy Evans, MBA, SHRM-SCP
Chief People Officer
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