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UNC Health · 2 hours ago

HCS IT Business Analyst - Boone NC

Boone, NC

Full-time

Onsite

Entry, Mid Level

$28.87/hr - $41.50/hr

2+ years exp

UNC Health is an inclusive organization with over 40,000 teammates focused on improving health and well-being in the communities they serve. The HCS IT Business Analyst serves as a liaison between the business community and the IT organization, providing technical solutions and analyzing operations to automate processes and improve efficiency.

Addiction TreatmentHealth CareHealth DiagnosticsHospitalNon ProfitWellness

Responsibilities

Actively participates in the evaluation of systems to ensure standardization across the health system based on best practices and regulatory compliance. Participates in designated committees to develop an understanding of and facilitate business and clinical needs for technology. Collaborates with organizational project teams to ensure system development and implementation supports best department practices and workflow efficiency

Analyzes user requirements, procedures, system capabilities and issues to automate processing or to improve existing system flow by working directly with departments within the organization to understand business processes, analyze current operational procedures, identify and resolve issues, and learn specific system requirements and specifications

Collaborates with IT support to provide exemplary customer service to all business units

Ensures that new/revised software produces desired results by testing its functionality, directing end-user involvement in testing and piloting with end-users to include the creation/revision of test scripts

Interfaces with external vendors to support the implementation and development and delivery process

Maintains solid technical competence of assigned customer systems while understanding the integration and interaction of all supported systems. Improves work processes by applying standard methodologies for business and clinical. Possesses an understanding of technological trends and uses this knowledge to bring solutions to business unit(s) supported to enhance the enterprise's competitive edge

Participates in implementation of new and updated technology projects throughout the organization

Participates in the problem management process to include reporting defects/problems, performing simple diagnostics to either resolve issues or obtain diagnostics to assist in investigating and resolving problems

Reviews computer system capabilities and workflow to determine if requested application or modification is possible within existing systems

Translates high level business requirements into functional specifications and educates the IT organization on the direction of the business. Assists in the business process redesign and documentation as needed for new technology. Prepares educational/ instructional materials (system documentation, workflow/ program flowcharts) to document business processes and system information

Qualification

Business analysisProject managementTechnical solutionsSystem testingAnalytical skillsMulti-taskingCustomer serviceCommunication skillsTeamwork

Required

Bachelor's degree in Computer Science, Information Systems Management or related field (or equivalent combination of education, training and experience)

If a Bachelor's degree: Two (2) years of experience as a business analyst or project manager

If an Associate's degree: Four (4) years of experience as a business analyst or project manager

If a High School diploma or GED: Six (6) years of experience as a business analyst or project manager

Excellent analytical and communication skills

Ability to work well in a team environment

Demonstrated ability to successfully manage multiple tasks simultaneously

Highly responsive to internal customers