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Orkin · 2 hours ago

Customer Relations Specialist

Lawrenceville, GA

Full-time

Onsite

New Grad, Entry Level

$17/hr - $20/hr

Orkin is a global residential and business service provider specializing in pest management services. The Customer Relations Specialist will be responsible for ensuring customer satisfaction by scheduling service appointments, resolving issues, and maintaining accurate customer records.

CommercialConsumerResidentialService Industry

Responsibilities

Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments

Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules—don’t worry, we will train you!

Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate

Use your sharp listening skills and probing questions to identify the customer’s concern and evaluate their needs

Monitor, update and maintain customer database with accurate information including call details, disposition of calls, payments and other results

Reschedule unserviced accounts within 24 hours

Participate in quality assurance processes, programs, and initiatives

Safeguards customer’s privacy and other proprietary information