KTek Resourcing · 3 hours ago
Solutions Architect
Phoenix, AZ
Contract
Onsite
Senior Level
$50/hr - $60/hr
5+ years expKTek Resourcing is seeking a Solutions Architect for the Zoom Contact Center. The role involves designing, deploying, configuring, and supporting Zoom Contact Center solutions, with a focus on Cisco Contact Center platforms.
Health CareHuman ResourcesMedicalStaffing Agency
Hiring Manager
Ayush S.
Responsibilities
Design, deploy, configure, and support Zoom Contact Center solutions, including:
Cisco UCCX (scripts, applications, call flows)
Cisco UCCE / PCCE (routing scripts, CVP, ICM)
Finesse, CVP, VXML gateways
Qualification
Required
5–10 years of experience in Contact Center engineering
Strong hands-on expertise in Cisco Contact Center platforms, including: UCCX (application scripting, triggers, CAD/Finesse)
UCCE / PCCE (ICM routing scripts, CVP, Call Studio)
Solid experience with Zoom Contact Center (ZCC)
Deep understanding of contact center call flows, routing logic, and reporting
Strong knowledge of SIP, VoIP, PSTN, and enterprise telephony concepts
Experience integrating contact centers with CRM systems (Salesforce, ServiceNow, etc.)
Knowledge of networking fundamentals (QoS, firewalls, SBCs)
Company
KTek Resourcing
KTek Resourcing is a staffing and recruiting company specializing in healthcare, oil, and gas human resources staffing solutions.
201-500 employees
H1B Sponsorship
KTek Resourcing has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (1)
2021 (1)
Funding
Current Stage
Growth StageLeadership Team
E
Esha Kukreja
President, CEO and Co-Founder
K
Kshitij Kukreja
Chief Executive Officer
Recent News
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