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ResCare Community Living · 3 hours ago

Program Manager HCS

Denton, TX

Full-time

Onsite

Mid, Senior Level

$55K/yr - $55K/yr

2+ years exp

ResCare Community Living is dedicated to supporting individuals with developmental disabilities. The Program Manager oversees daily operations and service delivery of residential and community programs, ensuring regulatory compliance and promoting a positive organizational culture.

Assisted LivingChild CareHealth CareSocial

Diversity & Inclusion

Responsibilities

Oversee daily operations of sponsored residential services within the assigned region, ensuring high-quality, person-centered care

Supervise and support regional program staff, including hiring, onboarding, training, evaluations, coaching, and professional development

Routinely monitor service delivery through on-site observations, documentation audits, and staff performance reviews to ensure program integrity and compliance

Ensure adherence to safety, health, licensing, and regulatory standards in all program environments

Act as a liaison among individuals served, families, guardians, community partners, and internal departments to coordinate care and service delivery

Identify and report incidents and potential risk situations promptly, ensuring timely and accurate documentation in compliance with regulatory requirements

Collaborate with leadership to develop and implement budgets, monitor census forecasts, meet financial targets, and manage claims authorization

Provide on-call support and respond to crises within the region to ensure continuity and quality of services

Implement and track corrective action plans and compliance measures across regional teams to resolve service gaps and improve outcomes

Represent the agency in professional meetings and community forums, promoting growth, public relations, and new business development

Participate in data-driven leadership and growth planning meetings to develop strategies that support recruitment, staff retention, census, and service expansion

Coordinate with other Program Managers to implement agency policy and revise protocols across residential service lines

Assist in developing and maintaining timely, transparent communication across program and leadership teams

Collaborate with the Executive Director and leadership team to support strategic goals, mitigate operational risks, and enhance service delivery

Other duties as assigned

Qualification

Program managementSupervisory experienceHuman services experienceCommunication skillsOrganizational skillsFlexible hoursAttention to detail

Required

Bachelor's degree in human services, social work, psychology, or a related field required

A minimum of two (2) years of professional experience supporting individuals with intellectual and/or developmental disabilities (IDD), or in a related human services discipline

Valid driver's license

Ability to communicate verbally and in writing

Must have good organizational skills and attention to detail, proven supervisory skills, and be capable of working flexible hours

Must be able to travel between service sites, staying overnight as necessary