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Blue Wheel · 3 hours ago

Client Services Director, Amazon Marketplace

United States

Full-time

Remote

Director/Executive

10+ years exp

Blue Wheel is a company specializing in Amazon marketplace strategies, seeking a Client Services Director for Enterprise-level accounts. This role involves leading Amazon marketplace strategies, managing a team of Account Managers, and ensuring client satisfaction through strategic oversight and relationship building.

AdvertisingDigital MarketingMarketing

Hiring Manager

Jessica Mosley

Responsibilities

Serve as the senior point of contact for Enterprise-level accounts, building trusted, strategic relationships with senior stakeholders

Develop holistic, full-funnel Amazon strategies—including retail, Sponsored Ads, DSP, and audience strategy—grounded in data, commerce signals, and competitive insights

Lead major client presentations, strategic reviews, and cross-functional discussions, ensuring clear, concise communication of insights and recommendations

Deepen relationships within client organizations by facilitating senior-level engagements and 1:1s, maintaining recurring strategic touchpoints, and proactively mitigating risks

Identify and drive growth opportunities within existing accounts, including cross-selling and expanding utilization of agency capabilities

Manage and mentor the 360 Account Management team, coaching them on strategic thinking, Amazon best practices, analytical fluency, and proactive client service

Build relationships with their clients, serving as a senior partner, supporting as needed on escalations, unlocking opportunities, or reinforcing strategic direction

Provide structured quality control and oversight for all deliverables, ensuring consistency, accuracy, and strategic alignment

Help shape team processes, workflows, standards, and capability development as the department scales

Apply strong analytical rigor to evaluate retail performance, media efficiency, consumer behavior, and competitive dynamics—translating insights into actionable plans

Demonstrate expertise in forecasting, scenario planning, budget modeling, SKU prioritization, and media mix strategy specific to the Amazon ecosystem

Define and oversee Amazon-specific scopes, timelines, and deliverables, ensuring initiatives align with client objectives, retail-readiness requirements, and internal capabilities

Represent the voice of the client internally, advocating their needs, goals, and quality expectations

Represent the agency’s interests externally, ensuring scope discipline, proper resourcing, budget stewardship, and account-level profitability

Collaborate with sales and new business teams on pitches, Amazon audits, onboarding, renewals, and organic growth opportunities

Coordinate with internal specialists (media, retail, analytics, creative, etc.) to deliver integrated, high-caliber Amazon solutions

Stay ahead of Amazon platform updates, industry trends, competitive developments, and emerging technologies

Provide proactive guidance that positions clients—and the agency—to remain competitive in a fast-evolving marketplace

Continually refine and elevate internal best practices, frameworks, and strategic approaches to Amazon marketplace management

Qualification

Amazon advertisingECommerce media planningFull-Service AmazonRetail Media experienceFinancial reportingTeam managementClient experience focusMicrosoft Office SuiteConsumer products experiencePresentation skillsProject management

Required

10+ years of experience successfully managing Amazon scopes for client portfolios

7+ years of direct experience in eCommerce media planning

1-2 years of experience within Retail Media (Criteo, Instacart, Walmart.com, etc)

5+ years direct experience in Full-Service Amazon, Amazon Advertising

Strong leadership and team management skills, with experience in cross-functional collaboration

Experience managing financial reporting and P&L/account level resourcing

Experience navigating complex client organizations

Strong presentation skills

Obsessed with client experience and problem solving; excessive attention to detail; pro-active service

High EQ and social awareness; ability to manage executive level discussions with clients

Ability to lead through influence, fostering teamwork, and driving results without direct authority

Self-driven with the ability to drive priorities independently; excellent planning, project and time management, and decision-making skills with the ability to manage numerous projects simultaneously

Bachelor's degree in marketing, Communications, Business, or related field, preferred Proficient in Microsoft Office Suite

Experience working in a fast-paced, high-performance agency environment

Experience in consumer products is required; CPG, fashion, beauty, and home experience is a plus