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Wheaton World Wide Moving · 7 hours ago

Agency Development Coordinator

Indianapolis, IN

Full-time

Hybrid

Mid Level

3+ years exp

Wheaton World Wide Moving is a long-standing company in the moving industry, prioritizing premier customer service and quality. They are seeking an Agency Development Coordinator to assist with the Agency Development Department and communication processes, focusing on administrative responsibilities and agent support.

AutomotiveInformation TechnologyLogistics

Culture & Values

Responsibilities

Coordinate and maintain the agents' insurance program to ensure agent compliance with both legal and corporate requirements

Maintain agent information and add new system users within online directory

Fulfill requests for reports, lists, and other information as requested by company departments

Manage reimbursement to agents' accounts for various company programs

Manage the daily sending of the company's customer experience survey to customers (electronic and printed)

Monitor and follow-up of agent contract expiration dates

Streamline and improve current administrative functions using technology

Maintain departmental filing system and databases

Be a knowledgeable source and serve as a liaison for questions and requests from internal and external contacts (mainly via phone and email)

Assist with: new agent orientation by tracking conversion expenses, set up in internal systems, and other administrative functions, agent cancellation tasks, development of new reporting tools, using corporate databases, supporting the Vice President of Agency Development and Director of Agency Recruiting as needed