US Tech Solutions · 8 hours ago
Customer Service Advocate II
Columbia, SC
Full-time
Onsite
Entry Level
$18/hr - $18/hr
1+ years expUS Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. They are seeking a Customer Service Advocate II to provide prompt and accurate responses to complex customer inquiries and to maintain departmental productivity and quality standards.
Information Technology
Responsibilities
Responsible for accurate and timely response to complex telephone, written, web, or walk-in inquiries. Handles situations which may require adaptation of response or extensive research. Maintain all departmental productivity, quality and timeliness standards
Initiate corrective actions, process adjustments, or perform other research to resolve inquiries. Evaluate inquiries to identify underlying causes and implement actions to prevent future issues. Coordinate with other departments to resolve problems
Provide feedback to management regarding customer issues. Maintain accurate records concerning issues. Follow through on complaints until resolved or report to management as needed
Maintain knowledge of procedures and policies. Assist with process improvements by recommending improvements in procedures and policies
Assist with the training of new employees and cross training of coworkers
Qualification
Required
Strong oral and written communication skills
Proficient in spelling, punctuation, and grammar
Strong organizational, analytical, and customer service skills
Ability to handle high stress situations
Basic business math proficiency
Ability to handle confidential or sensitive information with discretion
Ability to learn and operate multiple computer systems effectively and efficiently
Microsoft Office proficiency
High School Diploma or equivalent
1 year of claims processing or customer service experience OR Bachelor's Degree in lieu of work experience
Company
US Tech Solutions
US Tech Solutions counted among the largest yet the fastest growing staffing firm; all achieved organically.
1001-5000 employees
H1B Sponsorship
US Tech Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (9)
2023 (13)
2022 (24)
2021 (18)
2020 (14)
Funding
Current Stage
Late StageLeadership Team
Manoj Agarwal
Chief Executive Officer
Recent News
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2024-12-13
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