Computer User Support Specialist - Journeyman jobs in United States
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The One 23 Group · 6 hours ago

Computer User Support Specialist - Journeyman

positionFort Lee,VA,US
timeFull-time
remoteOnsite
seniorityMid Level
date3+ years exp

The One 23 Group is dedicated to excellence in government services, empowering clients in various sectors including Defense and Intelligence. They are seeking a Computer User Support Specialist to provide technical support and manage service desk operations for a large user base.

Information Technology & Services
badNo H1BnoteSecurity Clearance RequirednoteU.S. Citizen Onlynote

Responsibilities

Provide technical and functional activities (Tier 2)
Work all tickets and work orders that are assigned based on priority and age of ticket; Provide on-site service desk support to more than 11,000 store users

Qualification

Customer Service/SupportWindows/MacOS/Linux/Unix/Chrome/AndroidActive DirectoryTicketing System ExperienceDoD 8570.1 IAT IIRemote TroubleshootingHardware/Software TroubleshootingInformation Technology Infrastructure LibraryMicrosoft Office SuiteMobile Device SupportNetworked Printers/Multi-Function DevicesTouch LaborBreak/FixDHCPDNSDefense Enterprise Provisioning OnlineComputing Environment CertificationITIL CourseOral/Written Communication

Required

Provide technical and functional activities (Tier 2)
Work all tickets and work orders that are assigned based on priority and age of ticket; Provide on-site service desk support to more than 11,000 store users
Customer Service/Support
Windows/MacOS/Linux/Unix/Chrome/Android
Networked Printers/Multi-Function Devices
Mobile Device Support
Defense Enterprise Provisioning Online (DEPO)
Active Directory
DHCP
DNS
Microsoft Office Suite incl. SharePoint
Touch Labor | Break/Fix
Remote Troubleshooting
Hardware/Software Troubleshooting
Information Technology Infrastructure Library (ITIL)
Ticketing System Experience (e.g., BMC Remedy/ServiceNow/SolarWinds/Ivanti)
Excellent Oral/Written Communication
Associate's degree or HS/GED + 3 yrs. in Windows Computing Environment
Baseline Certification (required): DoD 8570.1 IAT II or higher
Computing Environment Certification in at least 1 area (required within 6-months of start date): Microsoft: Windows 10/11, Managing Modern Desktops, M365 Fundamentals
Clearance: Minimum Secret

Preferred

Training (not certification) required: Must complete an ITIL Course (ITIL v4 recommended and will be provided on site)

Company

The One 23 Group

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Defining Excellence in Government Service We are The One 23 Group – your strategic partner in navigating the complexities of government operations.
people-size201-500 employees

Funding

Current Stage
Growth Stage
Company data provided by crunchbase