Sedgwick County Government · 4 hours ago
Tag QA & Training Manager - COUNTY TREASURER
Wichita, KS, US
Full-time
Onsite
Senior Level
$58K/yr - $58K/yr
5+ years expSedgwick County Government is seeking a Tag QA & Training Manager to assist in the coordination and documentation of work performance within the Treasurer’s Office. The role focuses on training, quality assurance, and staff development, ensuring that all processes and procedures are followed consistently while maintaining high performance standards.
Responsibilities
Lead new hire onboarding and structured training for all Tag Office roles
Provide ongoing training refreshers and skill-building sessions for existing staff, including quarterly circuit trainings
Oversee call center training to ensure staff provide accurate, consistent information and follow approved processes
Maintain training schedules, checklists, and competency assessments for every role
Maintain, update, and standardize all Tag Office processes, procedures, scripts, and training materials
Create and uphold minimum performance standards for all Tag Office roles (frontline, fleet, back office, call center, etc.)
Monitor clerks who fall below standards and coordinate with supervisors to recommend and implement retraining as part of improvement plans (PIPs) when appropriate
Provide documentation, coaching, and follow-through for progressive discipline related to performance issues
Work with Tag managers and supervisors in providing statistical information for quarterly reviews and yearly employee evaluations
On occasion, present testimony to a pre-termination hearing officer for consideration
Review and audit manual voids daily; identify trends, errors, or system knowledge gaps
Ensure processes and procedures are followed consistently by all clerks and supervisors
Monitor customer interactions for clarity, professionalism, and policy compliance
Maintain quality dashboards and report recurring issues to leadership with recommended corrective actions
Communicate and implement KDOR updates quickly and consistently across the team
Partner with leadership on workflow adjustments during high-volume or seasonal periods
Check in with clerks at each location to verify resource needs, answer questions, and reinforce consistency, and ensure alignment and operational support
Serve as the point of contact for satellite teams, ensuring quality, performance, and processes remain uniform
Serve as liaison between clerks, supervisors, and leadership regarding training, quality, and procedural expectations
Provide clear communication to staff on updates, performance issues, or new requirements
Maintain accurate records of training, discipline, and QA findings
Participate in meetings, planning sessions, and operational reviews as needed
Qualification
Required
Five (5) years of experience in Tag Office Operations, Training/Development, or a related field
Up to two years of experience may be substituted with education that provides applicable knowledge and skills
Strong understanding of Tag Office operations, KDOR requirement, and registration processes
Exceptional communication skills with the ability to teach, coach and hold staff accountable
Strong analytical skills with the ability to identify trends and recommend solutions
Ability to travel daily to satellite offices
Demonstrate ability to maintain confidentiality and sound judgment
Valid U.S. driver's license without restrictions and current proof of automobile insurance
Preferred
Experience in government, motor vehicle registration, or related regulatory environments
Supervisory or team lead experience
Experience developing training programs or operational procedures
Benefits
Health coverages
Paid leave
Regular compensation reviews
Retirement plans
Professional development opportunities
Company
Sedgwick County Government
Sedgwick County Government is located in South Central Kansas and encompasses 1,008 square miles.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Brent Shelton
Deputy Chief Financial Officer
Anna Meyerhoff-Cole
Deputy Chief Human Resources Officer
Company data provided by crunchbase