Toshiba International Corporation · 2 months ago
Technician Helpdesk I
Houston, TX 77041, USA
Full-time
Onsite
New Grad, Entry Level
0+ years expToshiba International Corporation is committed to improving quality of life and ensuring progress in harmony with the planet. They are seeking a Level 1 IT Helpdesk Technician to provide technical assistance and support for hardware, software, and network-related issues, ensuring timely resolution to maintain business continuity.
Electrical & Electronic Manufacturing
Responsibilities
Respond to user inquiries via phone, email, chat, or in-person
Diagnose and resolve basic technical issues related to desktops, laptops, printers, mobile devices, and software applications
Log all support requests in the ticketing system and maintain accurate documentation
Escalate unresolved issues to Level 2/3 support or appropriate teams
Assist with user account setup, password resets, and access permissions
Perform routine maintenance tasks such as software updates and system checks
Provide excellent customer service and follow up to ensure user satisfaction
Maintain inventory of IT equipment and supplies
Support onboarding and offboarding processes for employees
Qualification
Required
High school diploma or equivalent
0–2 years of experience in IT support or helpdesk environment
Basic understanding of Windows and macOS operating systems
Familiarity with Microsoft Office Suite, email clients, and remote desktop tools
Strong communication and problem-solving skills
Ability to work independently and as part of a team
Customer-focused with a positive attitude
Preferred
associate degree or IT certifications (CompTIA A+, Microsoft, etc.)
Company
Toshiba International Corporation
Toshiba International Corporation (TIC) is a Toshiba America Inc.
1001-5000 employees
H1B Sponsorship
Toshiba International Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (2)
2023 (2)
2022 (5)
2021 (6)
2020 (3)
Funding
Current Stage
Late StageLeadership Team
Kentaro Takagi
President & CEO
Francisca Lopez, MBA
Human Resources Business Partner/Generalist
Company data provided by crunchbase