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Solace · 4 hours ago

Clinical Operations Coordinator

United States

Full-time

Remote

New Grad, Entry Level

Solace is a healthcare advocacy marketplace that connects patients and families to experts who help them understand and take charge of their personal health. As a Clinical Operations Coordinator, you will ensure seamless day-to-day operations for the telehealth provider workforce, providing operational support and managing schedules while maintaining communication between providers, patients, and internal teams.

Health CareMedicalOnline PortalsWellness

Responsibilities

Provide real-time operational support to providers when immediate outreach is needed (i.e., rescheduling visits, contacting patients or family members)

Act as a central point of coordination with the Medical Director during provider call-outs, technical issues, or when visits extend beyond scheduled time

Manage and optimize schedules for a mixed workforce of 1099 and W2 physicians to ensure consistent staffing during peak demand

Proactively contact and support impacted patients when scheduling changes or delays occur

Monitor and help ensure fairness and consistency in leave usage, flagging outliers or concerns to leadership

Ensure provider calendars accurately reflect approved availability, identifying and escalating unapproved or anomalous blocks

Support pilot scheduling initiatives (evenings, weekends, extended hours) by tracking utilization, no-show rates, and provider participation

Maintain clear documentation and communicate operational issues, trends, and recommendations to leadership

Collaborate closely with clinical, operations, and technical teams to resolve issues quickly and effectively

Take on other operational duties as assigned in support of a growing telehealth organization

Qualification

Scheduling coordinationHealthcare experienceOperational supportData trackingProblem solvingProfessionalismOrganizational skillsCommunication skillsTeamwork

Required

Strong organizational skills and the ability to manage multiple real-time priorities without losing attention to detail

Comfort working in a fast-paced, provider-facing environment where quick decisions matter

Excellent communication skills, especially in high-pressure or time-sensitive situations

Experience with scheduling, staffing coordination, or workforce management (healthcare or telehealth experience strongly preferred)

Ability to work confidently with both providers and patients, maintaining professionalism and empathy

Data-aware mindset: comfortable tracking metrics such as utilization, no-shows, and coverage gaps

Proactive problem solver who anticipates issues and takes ownership of solutions

High degree of reliability, discretion, and sound judgment

Flexibility to support coverage during extended hours or weekends as pilots are launched

A team-first attitude with a 'get it done' mentality

Applicants must be based in the United States

Preferred

healthcare or telehealth experience strongly preferred

Company

Solace

Solace connects patients with professional healthcare advocates that fight for the treatments, approvals, and care you deserve.

Founded in 2022

Redwood City, California, USA

51-200 employees

https://www.solace.health

Funding

Current Stage

Growth Stage

Total Funding

$74M

Key Investors

Menlo VenturesInspired Capital Partners

2025-04-03Series B· $60M

2024-08-22Series A· $14M

2023-06-01Seed

Leadership Team

Jeremy Gurewitz

CEO & Co-founder

Sara Sargent

Chief Product Officer & Co-Founder

Recent News

crnasia.com

Solace appoints Yo Ohara as Country Manager for Japan

2025-08-13

Financial Post

Howard Levitt: The myth of work–life balance is dead, and employers aren't afraid to say it

2025-08-02

Ottawa Business Journal

Solace hires former Shopify exec Fitzpatrick to spearhead global marketing efforts

2025-07-26

Company data provided by crunchbase